How Do I Report an Overcharge on My Account to Europcar?

Introduction

Europcar is a European leader in car rental in over 140 countries, handling all your car hiring needs. It has thousands of stations that you can easily access in popular cities and suburbs. Like most platforms today, you need to have an account on Europcar to access their services. If you’re a new or frequent Europcar client with an overcharge on your account, the platform provides an effective solution to report it. Here are the steps to take.

Visit Europcar.com

You need to access the Europcar website to get started. Type Eurocar.com on your browser and click “Search” to open the Europcar website homepage. The homepage showcases an invitational car hiring message with a straightforward section for booking a car.

Click “Help”

From the homepage, navigate to the to right. Here, the platform contains a sign in option, a toggle bar for your country and language, and a menu section for more options. Click the “Help” button to proceed.

Click “Europcar FAQ”

The help button opens the Europcar customer support section, offering resources to help out with any issue you might be experiencing. Scroll down the customer support page until you see “Europcar FAQ” button. Click it to continue.

Type “Invoice Disputes”

On the FAQ page, the platform provides a section where you can type in your issues to access various resources to help you out. Type “Invoice Disputes” to get resources related to issues with your invoice.

Select a Result

Typing “Invoice Disputes” on the search bar lists a few results that have been previously brough up by other users of the platform. Here you can find help reading your invoice, receiving a copy of your invoice and learn who pays for toll charges. From the results that the search provides, click “What Happens in Case of a Dispute Related to My Rental.” The next section provides instructions on what you have to do to get help.

Click “The Link”

In the new page, the platform informs you that if you have an invoice issue on your account, such as an overcharge, you can consult with the Customer Relation Service department in your country. If you do so, the customer service team will contact the rental on your behalf to resolve the query. During the process, you must provide all the required information to ensure you get the right assistance. On the rental-related dispute page, the platform provides a link for contacting customer support, labelled, “The Link.” Click it to contact a customer support representative.

Send an Email

On the new page, you can email the Europcar customer support to inform them that your account has an overcharge. Before sending the mail, click the subject, “After Rental.”

Click “Extra Charge”

After selecting the “After Rental” subject, it’s further subdivided. Select “Extra Charge” to continue.

Confirm the Data You Have

To get the needed assistance, there’s some information required. You’ll need either the invoice number, rental agreement number, or the reservation number. Select the one you have, and if you have none of them, click the “I Don’t Have One” option.

Conclusion

Europcar is focused on making the vehicle rental process simple and hassle-free. If you have any problems, the platform provides useful resources that can help you out on any topic. For any problems related to charges on your account, you must contact the Europcar customer service for effective solutions.