I paced an order ********** on ***** with sugar shortcuts, received shipping confirmati...

GetHuman1644608's customer service issue with Etsy.com from November 2018

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The issue in GetHuman1644608's own words
I paced an order ********** on ***** with sugar shortcuts, received shipping confirmation saying delivery *****. Order didn’t arrive so I contacted the seller and told them I needed the order by Thursday and was assured it would be bc the package was picked up by USPS on Monday. However I told them it still showed in preshipment on the tracking. I wanted to know if I should order it somewhere else to get it on time. Seller said they would look into it. Package was finally received by USPS late lastnight and won’t arrive until *pm Saturday. Now it is too late for what I needed it for and I don’t have time to order anywhere else. So she generated the shipping label and sent me a confirmation, but never took the package to be shipped out and then lied to me about it. I’m unable to open a case for some reason. I want a refund or another order sent to me next day air to have it in time. I just thought I would pass this along so you know you have people conduncting business deceitfully on your site. But I’m sure you don’t care as long as you get paid, which is why one must jump through so many hoops just to lodge a complaint.
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Customer service issue
Reported by GetHuman1644608
Nov 28th, 2018 - 9 mons ago
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Nov 28th, 2018 1:28pm