I ordered a ring for my daughter-in-law her brother died and she found the pet crematio...

GetHuman1378674's customer service issue with Etsy.com from October 2018

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The issue in GetHuman1378674's own words
I ordered a ring for my daughter-in-law her brother died and she found the pet cremation Ash ring that she liked where she could put a few of his ashes in.she really loved it so I ordered it even though it was expensive and came from the Netherlands after I ordered it I was told it would take like * weeks for it to arrive I paid $** for shipping. I went on the website today because I ordered the ring on October *nd and I thought I might get an email or something as to when it was arriving and haven't received anything.when I went online there was a message from the store telling me that I had to mail the ashes in an envelope . thankstating that they're not sure that there could be a problem also to send the ashes in a simple letter post to this address*That it says please do notuse *Ups becausee they wont except and they will not deliver ashes and also Customs May charge between ** and ** for the ashes so don't mention it if they have to pay customs and we have to refuse the Pat and they have to refuse the package.I think this all should have been up-front it this whole thing cost me a hundred and and $** out of which $** with shipping my order number is ***-***-*****.I would like the ring just mailed to us and we can have the pain *** she's I'm sorry the human ashes put in it here that's what I thought was going to happen I had no idea that we had to worry about how we shift ashes over and all of that stuff I don't think that was on the official order anyway I would like a refund for one $**.** as soon as possible since I ordered this October *nd.or I would like the ring meal. Immediately to me my name is Linda sydelko my address is **** East Nordic Drive Sandy Utah *****.my daughter-in-law has been waiting for this ring since October *nd it was paid in full and it it should have been mailed I had no idea all this would happen and I'm just I'm just upset so upset.**This was purchased o Etsy from jb memorials. Order **********
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Etsy.com

Customer service issue
Reported by GetHuman1378674
Oct 19th, 2018 - a mon ago
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GetHuman1378674 started working on this issue
Oct 19th 10:43pm