Order which was cancelled on Etsy desktop still shows active on Etsy mobile

GetHuman-junichol's customer service issue with Etsy.com from August 2018

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Help with my Etsy.com issue
GetHuman-junichol's next move: find and follow the right step-by-step guide.
Etsy.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-junichol will need to dig through the advice provided by Etsy.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-junichol can let us know if they help or not.
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The issue in GetHuman-junichol's own words
Etsy has a BUG!!! ... On August *th I received an order. On August *th the customer emailed me and said they had put the wrong address on the order and needed to change it. I cancelled the order and requested a refund on Etsy desktop. Etsy desktop sent me a message saying that I had issued a refund. The order was no longer in open orders. The customer then sent in a new order with the correct address. All appears correct on Etsy desktop except stats. However, Etsy mobile is showing an open order for the first order and prompting me to ship it. That is incorrect. I need Etsy to remove that extra order from my mobile views but NOT to send another refund.
This keeps popping up and saying I need to ship it
Fix the bug
I've been with Etsy a year. What difference does that make? Etsy has a bug. It is frustrating whether I started w Etsy yesterday or ** years ago
ridiculous
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Etsy.com

Etsy mobile
Customer service issue
Reported by GetHuman-junichol
Aug 11th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 2672 others
0 customers following this
Items needed
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Timeline

GetHuman-junichol started working on this issue
Aug 11th, 2018 5:47pm
GetHuman-junichol indicated the issue is not fixed yet.
Aug 11th, 2018 7:06pm
GetHuman-junichol indicated the issue is not fixed yet.
Aug 11th, 2018 7:10pm

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