Order which was cancelled on Etsy desktop still shows active on Etsy mobile

GetHuman-junichol's customer service issue with Etsy.com from August 2018

7 views | 2672 similar | 0 following
Help with my Etsy.com issue
GetHuman-junichol's next move: find and follow the right step-by-step guide.
Etsy.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-junichol will need to dig through the advice provided by Etsy.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-junichol can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Etsy.com has better answers for you: Etsy.com Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-junichol's own words
Etsy has a BUG!!! ... On August *th I received an order. On August *th the customer emailed me and said they had put the wrong address on the order and needed to change it. I cancelled the order and requested a refund on Etsy desktop. Etsy desktop sent me a message saying that I had issued a refund. The order was no longer in open orders. The customer then sent in a new order with the correct address. All appears correct on Etsy desktop except stats. However, Etsy mobile is showing an open order for the first order and prompting me to ship it. That is incorrect. I need Etsy to remove that extra order from my mobile views but NOT to send another refund.
This keeps popping up and saying I need to ship it
Fix the bug
I've been with Etsy a year. What difference does that make? Etsy has a bug. It is frustrating whether I started w Etsy yesterday or ** years ago
How GetHuman-junichol fixed the problem

We are waiting for GetHuman-junichol to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Etsy.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Etsy.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-junichol fixes it.
This email address isn't valid


Etsy mobile
Customer service issue
Reported by GetHuman-junichol
Aug 11th, 2018 - 2 years ago
Seen by 7 customers so far
Similar issue to 2672 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information


GetHuman-junichol started working on this issue
Aug 11th, 2018 5:47pm
GetHuman-junichol indicated the issue is not fixed yet.
Aug 11th, 2018 7:06pm
GetHuman-junichol indicated the issue is not fixed yet.
Aug 11th, 2018 7:10pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies