Order which was cancelled on Etsy desktop still shows active on Etsy mobile

GetHuman-junichol's customer service issue with Etsy.com from August 2018

Help with my Etsy.com issue
The issue in GetHuman-junichol's own words
Etsy has a BUG!!! ... On August *th I received an order. On August *th the customer emailed me and said they had put the wrong address on the order and needed to change it. I cancelled the order and requested a refund on Etsy desktop. Etsy desktop sent me a message saying that I had issued a refund. The order was no longer in open orders. The customer then sent in a new order with the correct address. All appears correct on Etsy desktop except stats. However, Etsy mobile is showing an open order for the first order and prompting me to ship it. That is incorrect. I need Etsy to remove that extra order from my mobile views but NOT to send another refund.
This keeps popping up and saying I need to ship it
Fix the bug
I've been with Etsy a year. What difference does that make? Etsy has a bug. It is frustrating whether I started w Etsy yesterday or ** years ago
I have an issue with Etsy.com too
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Etsy mobile
Customer service issue
Reported by GetHuman-junichol
Aug 11th, 2018 - 7 mons ago
I have an issue with Etsy.com too
Seen by 6 customers so far
Similar issue to 2672 others
0 customers following this
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GetHuman-junichol started working on this issue
Aug 11th, 2018 5:47pm
GetHuman-junichol indicated the issue is not fixed yet.
Aug 11th, 2018 7:06pm
GetHuman-junichol indicated the issue is not fixed yet.
Aug 11th, 2018 7:10pm