Seller Has Lied To Me

GetHuman-dmschmi's customer service issue with Etsy.com from July 2018

6 views | 1499 similar | 0 following
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The issue in GetHuman-dmschmi's own words
I was trying to avoid any problems by asking him SPECIFIC questions BEFORE ordering. Prior to me paying he agrees to all that I ask and gives me assurances that things will be done in a certain way. Once I send the money he doesn't do anything that he has promised, and when I ask him why all he does is either ignore the question or ignore my mail. ... I have a question regarding seller honesty.**I am dealing with a seller right now that I have ordered a product from. Before buying this product, I asked him VERY specific questions regarding how I needed to have my shipment sent- How the package needed to be labeled, processing time, shipping method.*I was given ***% guarantees.*I was told the processing time would be * day and the package would be shipped out then.*This product is for resale, so it matters greatly when it arrives.*He doesn't ship the package after * day. After * days I email him asking for the FEDEX tracking number and he tells me it hasn't been shipped yet.*When I ask him WHY, he refuses to answer me, but PROMISES me it will go out the next day and he will send me the tracking number.*Of course the day has come and gone and there is no mail from him, no dispatch notice, no FEDEX tracking number.*Given that it is the weekend now, his PROMISE of * day handling time has now become * days.**So, tell me, what can I do about this situation?*At the very least, I want the money refunded from the shipping costs I paid for.**Honesty is VERY important to me with online transactions. If I give my word to someone, I keep it- or I do what is necessary to make up for that and compensate them properly.*I have found that some ETSY sellers will simply tell you what you want to hear, and then once you have paid will forget all about their promises.**So? What is your policy in regard to vendors that lie to their clients?
Is that I don't put up with **** like this, as it affects my relationships with my clients. If you promise to do something, DO IT! If you can't for some reason, let your customer know- don't just ignore him when he asks why things haven't been handled properly. Communication is key- and just making promises to your client without any real intention of keeping them is very irresponsible.
I want my shipping costs reimbursed as I now have to refund those costs to my customer because, based on the LIES I was told by the shipper, this product was supposed to be shipped DAYS ago and THAT is what I told my customer.
Because I do EVERYTHING I promise and don't make promises I have no intention or ability to keeping. And if something happens that affects me keeping a promise to a customer-whether it is my fault or not- I work with that customer to resolve the issue to HIS satisfaction. Like right now me having to reimburse my customer for shipping expenses because this product wasn't shipped out when the seller PROMISED to.
Nope. But if I don't get resolution through ETSY I will contact Paypal, and if nothing is resolved with them, then I will contact my credit card company.**All of this will also be included in a VERY DETAILED review of this purchase.
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Etsy.com

Beads
Customer service issue
Reported by GetHuman-dmschmi
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 1499 others
0 customers following this
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Timeline

GetHuman-dmschmi started working on this issue
Jul 6th, 2018 6:12pm
GetHuman-dmschmi indicated the issue is not fixed yet.
Jul 7th, 2018 7:32pm
GetHuman-dmschmi indicated the issue is not fixed yet.
Jul 7th, 2018 7:33pm
GetHuman-dmschmi indicated the issue is not fixed yet.
Jul 7th, 2018 7:44pm
GetHuman-dmschmi indicated the issue is not fixed yet.
Jul 7th, 2018 8:12pm

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