I purchased a robe from Holly's Pink Barn on June *,****. The money was deducted from...

GetHuman832754's customer service issue with Etsy.com from June 2018

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The issue in GetHuman832754's own words
I purchased a robe from Holly's Pink Barn on June *,****. The money was deducted from my account on June **, ****. In reading her shipping details it stated it would be shipped in *-* weeks. It is now June **,**** (* weeks since I made the purchase) and i have yet to receive an email or any type of notification that my item has been shipped. I have reached out to the seller twice and no response. I tried to go to the website and it says site is unavailable. I would just like to know the status of my order which is order ***** and where my money is. If she is no longer a seller I would like to receive a FULL REFUND on the item I never received. I am not understanding why money would be deducted from my account and * weeks later I still have yet to receive any type of notification about my order. I just need answers from someone. **Thank You*Brittany Williams******@***.com
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Etsy.com

Customer service issue
Reported by GetHuman832754
Jun 29th, 2018 - a yr ago
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Timeline
GetHuman832754 started working on this issue
Jun 29th, 2018 2:22pm