I have an etsy acct. I could not find the contact page when I go to the home section so...

GetHuman-mvamanal's customer service issue with Etsy.com from June 2018

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The issue in GetHuman-mvamanal's own words
I have an etsy acct. I could not find the contact page when I go to the home section so I am contacting you here instead. On June ** **** I purchased Na lei ilima no hiiaka silk chanteuse large scarf shawl and wrap. The amount for the scarf was taken out that same day. I got a notice saying the would contact me as soon as it ships. In their shopping information it would take them * to * business days to ship. I have since contacted them through etsys conversation portal. I sent * messages. One to ask what the tracking number was and two I had not heard from them on day * so I was asking for a refund. They still have not sent any notices,messages. This is the first time I have had a problem with a purchase. I am asking for your help. The total for the transaction was $***.**. Eagerly waiting to hear from Etsy. Marissa
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Customer service issue
Reported by GetHuman-mvamanal
Jun 28th, 2018 - a yr ago
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GetHuman-mvamanal started working on this issue
Jun 28th, 2018 4:09pm