Called Equifax to freeze my credit report. Went through the ****-***-**** number, gave...

GetHuman-bentler_'s customer service issue with Equifax from July 2018

35 views | 986 similar | 1 following
Help with my Equifax issue
Next: our robot will wait on hold for GetHuman-bentler_ to get a Equifax rep on the line!
Always use the GetHuman Phone to call Equifax. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-bentler_'s own words
Called Equifax to freeze my credit report. Went through the ****-***-**** number, gave all the pertinent information. The robot gave me a very long pin, which I didn't catch, & hung up. It did not repeat the pin, just hung up. *Concerned I called the Get Human number & was told it would take ** minutes on hold for a live person. I opted to have a call back. *When they called back (it was Trusted ID), I gave all the pertinent info again, she put me on hold, then came back & I said I would have to call back in ** minutes as the system was down (I think). I asked if she would call me back when it came up & she said she could not. She had a very thick accent so I kept have to ask her to repeat herself as she was difficult to understand. She obviously got frustrated with me - told me to have a nice day, & hung up. Talk about a negative experience. *I would like them to call me or email me with a pin so if I need to access my credit report, I could unfreeze it.

GetHuman-bentler_ did not yet indicate what Equifax should do to make this right.

How GetHuman-bentler_ fixed the problem

We are waiting for GetHuman-bentler_ to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Equifax customer problems.
How Do I Place a Security Freeze on My Equifax Account?How Do I Dispute Something on My Credit Report with Equifax?How Do I Unfreeze My Credit with Equifax?How Do I Freeze My Credit with Equifax?
Do you have a customer issue as well?
We can help you get Equifax's attention and get better help faster. Tap below to get started.
Having Equifax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bentler_ fixes it.
This email address isn't valid

Equifax

Customer service issue
Reported by GetHuman-bentler_
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 35 customers so far
Similar issue to 986 others
1 customer following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Phone number

Timeline

GetHuman-bentler_ started working on this issue
Jul 9th, 2018 4:25pm
GetHuman-bentler_ indicated the issue is not fixed yet.
Jul 11th, 2018 2:39am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies