Called Equifax to freeze my credit report. Went through the ****-***-**** number, gave...

GetHuman-bentler_'s customer service issue with Equifax from July 2018

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The issue in GetHuman-bentler_'s own words
Called Equifax to freeze my credit report. Went through the ****-***-**** number, gave all the pertinent information. The robot gave me a very long pin, which I didn't catch, & hung up. It did not repeat the pin, just hung up. *Concerned I called the Get Human number & was told it would take ** minutes on hold for a live person. I opted to have a call back. *When they called back (it was Trusted ID), I gave all the pertinent info again, she put me on hold, then came back & I said I would have to call back in ** minutes as the system was down (I think). I asked if she would call me back when it came up & she said she could not. She had a very thick accent so I kept have to ask her to repeat herself as she was difficult to understand. She obviously got frustrated with me - told me to have a nice day, & hung up. Talk about a negative experience. *I would like them to call me or email me with a pin so if I need to access my credit report, I could unfreeze it.

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Customer service issue
Reported by GetHuman-bentler_
Jul 9th, 2018 - 5 years ago
Seen by 38 customers so far
Similar issue to 986 others
1 customer following this
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Last 4 of SSN
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GetHuman-bentler_ started working on this issue
Jul 9th, 2018 4:25pm
GetHuman-bentler_ indicated the issue is not fixed yet.
Jul 11th, 2018 2:39am

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