unable to complete online - unfreeze credit - I have to now do so on the phone

GetHuman489517's customer service issue with Equifax Freeze Line from April 2018

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Help with my Equifax Freeze Line issue
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The issue and preferred resolution, in GetHuman489517's own words:
unfreeze credit ... unable to complete online
I have to now do so on the phone
improve online unfreezing so I can complete online
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Equifax Freeze Line

freeze
Customer service issue
Reported by GetHuman489517
Apr 23rd, 2018 - 3 mons ago
I have an issue with Equifax Freeze Line too
Not resolved
Seen by 7 customers so far
Similar issue to 43 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Timeline
GetHuman489517 started working on this issue
Apr 23rd 3:28pm