talked to someone at epson support on ** october (before I left town) about my wf...

GetHuman-sraganii's customer service issue with Epson from November 2018

Help with my Epson issue
The issue in GetHuman-sraganii's own words
talked to someone at epson support on ** october (before I left town) about my wf-**** not printing after I installed new ink(black and first time replacing ink) he took control of my iMac(os**.*) and tried to fis it. problems got worse--all the other inks showed empty but were half full when we started talking. still not working*Delivered*did*Powered by LiveChat***:*** talked to someone at epson support on ** october (before I left town) about my wf-**** not printing after I installed new ink(black and first time replacing ink) he took control of my iMac(os**.*) and tried to fis it. problems got worse--all the other inks showed empty but were half full when we started talking. still not working*Delivered*did*Powered by LiveChat*Delivered*Powered by LiveChat

GetHuman-sraganii did not yet indicate what Epson should do to make this right.

How GetHuman-sraganii fixed the problem
called epson tech support and went through all trouble shooting. found problem was due to hardware for my printer which was under warranty. returning printer in original box and getting a replacement
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Epson

Customer service issue
Reported by GetHuman-sraganii
Nov 7th, 2018 - 2 years ago
Fixed
GetHuman-sraganii shared how to fix
Seen by 8 customers so far
Similar issue to 583 others
0 customers following this
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Timeline

GetHuman-sraganii started working on this issue
Nov 7th, 2018 12:29am
GetHuman-sraganii confirmed the issue is fixed. Hooray!
Nov 10th, 2018 5:16am