Hello,**Today on June **th ****, I purchased new Epson branded ink for my xp-*** printe...

GetHuman-felix_co's customer service issue with Epson from July 2018

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The issue in GetHuman-felix_co's own words
Hello,**Today on June **th ****, I purchased new Epson branded ink for my xp-*** printer. The printer accepted my new ink cartridges. After cleaning the print heads I attempted to print a letter. At this point the printer informed me that the Magenta ink level is depleted even though I just installed a brand new cartridge.**I have updated all my drivers and my printer is connected correctly but now I cannot print. I have tried over and over and the printer will not print. The communication is fine as I can use the scanner function from my computer but it will not print. I have just spent almost $** for ink and now I cannot return the ink because the package has been opened.**At this point I am angry with the poor experience with this printer. It clogs all the time, prints poorly, the ink is very expensive and now it won't even work after spending $** on genuine Epson cartridges.**I would like a refund or a replacement of my XP-*** all in one printer or you will lose me and my office as an Epson customer as I have been for over a decade.
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Customer service issue
Reported by GetHuman-felix_co
Jul 1st, 2018 - a yr ago
I have an issue with Epson too
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Seen by 4 customers so far
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GetHuman-felix_co started working on this issue
Jul 1st, 2018 3:52am