Epic Games Customer FAQ

Hmm, it sounds like there may have been a mix-up with the account information. Here are a few reasons this may be happening: 1. If you previously shared your Epic Games account with someone else, they may have changed the account name. 2. If your account was compromised and someone else has gained access to it, they may have changed the account name. We recommend you to change your password immediately and enable two-factor authentication (2FA) to increase the security of your account. It's also a good idea to contact Epic Games customer support to help you investigate the issue. They'll ask you to verify your identity and assist you in resolving the problem if possible.

If you don't know the email used for your Epic Games account on your Nintendo Switch, you can't retrieve it directly. You can, however, try checking the emails of potential accounts for any related correspondence from Epic Games. If you've linked your Nintendo account with Epic Games, then the email address for your Epic Games account will most likely be the same as the one used for your Nintendo account. It's essential to remember that you must have access to your registered email in order to manage and ensure the security of your Epic Games account.

Your Epic Games profile name and your in-game name can sometimes show as different if they haven't been synced up. When creating an Epic Games account, you're asked to choose a display name. This is the name that other users see when you play Epic Games' games. However, individual games may have separate profiles. For example, in Fortnite, you have an Epic Games name, but also an in-game Fortnite name which could be different. If your in-game name differs from your Epic Games name and you'd prefer them to be the same, you should look into the specific game's settings for adjusting your display name.

This issue typically arises if you're using an Epic Games 'Nameless' account, which could be an account you initially created to log in via a platform like PlayStation or Xbox. To use your VBucks gift card, you'll need to fully establish your account by creating an official Epic Games account. To do this, go to the Epic Games website, sign out if you're already signed in, and then select 'Sign Up'. Use the same email address that your current 'Nameless' account is linked to. It should then merge the two accounts together, allowing you to use your gift cards. Remember to choose an Epic Games display name.

To delete your Fortnite account on PlayStation, you need to do it through the Epic Games website. Here are the steps: 1. Sign in to your Epic Games account on their official website. 2. Go to your Account page. 3. Scroll down to the bottom of the Settings page. 4. Click on the "Request Account Delete" button. 5. You'll receive an email with a unique link to finalize the deletion. Click on this link within the email. Please note, deleting your Fortnite account is permanent and will erase all your progress, purchases, and game data. Also, according to Epic Games, it may take up to two weeks to delete the account after your request.