Epic Games Customer FAQ

If you’re receiving a message about too many attempts when trying to update your email, it might be due to security measures. We recommend waiting for a period of time before attempting to change your email again. If you don’t have access to your current email, please ensure to follow any account recovery processes available. There is a link to the most up-to-date contact information right here on this page that you’re viewing, which can provide further assistance.

To play Fortnite on your phone, ensure your device is supported. Download the Fortnite app from the App Store for iOS devices or from the Epic Games website for Android devices. Install the game, create or log into your Epic Games account, and then you can start playing. Keep in mind that performance may vary based on your device's specifications. Enjoy the game!

We recommend trying the account recovery options provided in the Epic Games account recovery section. If you are unable to regain access, please refer to the link on this page for the most up-to-date contact information, which can assist you further with your account issue.

If you have been banned from Fortnite, it typically means that your account has violated the game's Terms of Service. Bans can result from various actions, such as cheating or inappropriate behavior. To resolve this, you may need to review any communications from Epic Games regarding the ban. If you believe the ban was a mistake, you can appeal through the appropriate channels. There is a link to the most up-to-date contact information right here on this page for further assistance.

The gift option for the Battle Pass in Fortnite may not be available due to various reasons, such as account restrictions or the gifting feature being disabled for that item. Ensure that both you and your friend meet the requirements for gifting, such as having an Epic Games account in good standing and being friends for at least 48 hours. If the issue persists, it might not be possible to gift the Battle Pass at this time.