I was overcharged from the Clarksville TN Enterprise location. I paid $*** for a * week...

GetHuman3761013's customer service issue with Enterprise Rent-A-Car from October 2019

Help with my Enterprise Rent-A-Car issue
The issue in GetHuman3761013's own words
I was overcharged from the Clarksville TN Enterprise location. I paid $*** for a * week rental, I kept the rental auto for four (* ) days. I was informed at the time of the rental return I had not paid enough (!!! ??? !!!). I was shown a bill listing items like an hour late return charge ,etc.....???. I had a weekly rental that was returned early ** As a result of these random inflated charges, my 'deposit was used up'. I complained about the situation and was promised an email explanation and a refund. I did NOT get a follow up response.*&*I called Enterprise customer service **** registered a complaint.*& I went to the rental location yesterday. The agent made notes and adjustments. I'm not really sure what logic process he was using. I was refunded * different amounts. The how and why STILL eludes me.*I want my $*** deposit refunded. The agent said 'it will drop off'.*I REALLY WOULD LIKE TO UNDERSTAND !???????!*Please give me a call.*TU, Vicki Moody

GetHuman3761013 did not yet indicate what Enterprise Rent-A-Car should do to make this right.

How GetHuman3761013 fixed the problem
I called over and over to the *** * and the local Enterprise. I also followed up w an person visit.
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Enterprise Rent-A-Car

Customer service issue
Reported by GetHuman3761013
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman3761013 shared how to fix
Seen by 12 customers so far
Similar issue to 772 others
0 customers following this
Items needed
Order Confirmation Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address
Address of Where you Rented Car

Timeline

GetHuman3761013 started working on this issue
Oct 14th, 2019 10:15am
GetHuman3761013 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 9:58pm
GetHuman3761013 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 9:59pm
GetHuman3761013 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 9:59pm