Enterprise Rent-A-Car Customer Service Issues

I had made a reservation over the phone confirming the location several times, but the subsequent email confirmed the booking for the wrong location. After contacting the store, my reservation was adjusted to the correct place at [redacted] Binsonnet in Houston, TX. Upon arrival, I was quoted a higher price than what was stated in my initial invoice. Despite requesting to speak with the manager, I was told they were unavailable. I then checked another location at 59 and Hillcroft which didn't have a car available at the time. However, within 15 minutes, they had a car ready for me - a Toyota Camry for the originally agreed-upon price of $[redacted]. My frustration lies in the supervisor at the Binsonnet location not honoring the invoice and insisting on a higher rate, even after my prior arrangements.

I was initially quoted $[redacted].00 for my weekly rental, which was supposed to include unlimited miles and insurance. Upon arrival, I was informed by the staff that I needed to provide a $[redacted].00 deposit, which I understood. I was assured that this deposit would be refunded once the car was returned on time. I actually returned the car nearly an hour early, in a well-maintained condition, and with extra gas. However, when I returned the car, I was only refunded $[redacted] instead of the promised $[redacted]. enterprise deducted $[redacted].00 from my account, which included $[redacted].00 for the car rental and the $[redacted] deposit. The discrepancy between what I was promised and what was refunded has left me missing $[redacted]. I received a confirmation receipt via email later in the day, showing the incomplete refund. I am reaching out here for assistance before resorting to filing a dispute with my bank. Thank you. - Mandy S. Rental location: Enterprise in Martinsville, VA.

I rented a vehicle from your company last Saturday with the return scheduled for Sunday. Unfortunately, the trip back was interrupted by a flat tire in North Carolina, leaving me stranded with my children on I-95 until a tow truck arrived at 9 pm. Not realizing there was no spare tire, I contacted my insurance for assistance. I assumed your office would be closed on Sundays, so I didn't think to call for help. When the tow truck driver provided me with a contact number, I attempted to reach out, but it was almost 10 pm by then. The staff member I spoke with mentioned that they could pick up the rental, but I wouldn't have a replacement until Monday. As a single mother of three in an unfamiliar town, I wasn't comfortable staying in a hotel without reliable transportation. The tow truck driver was kind enough to offer a ride home for a fee. I would appreciate reimbursement for this unexpected expense and can provide the receipt if needed.

None of the USB chargers in the car I rented are working. I'm currently driving through rural parts of California, preoccupied with taking care of my very ill father. I can't leave him alone, and I also have my 8-year-old sister with me. It's crucial that he's able to contact me during this stressful 20-hour drive to discuss his medical needs.

I rented a car in June and was charged $50. When I returned it, I was only refunded $34.79. The local office didn't answer the phone, and after being on hold for 10-20 mins, it redirected to a fax. I contacted customer service and learned it was due to a difference in pricing. I wasn't informed about owing more money. The representative said it would take a few weeks to resolve. However, I never received the refund. Repeated attempts to contact the local office were unsuccessful. I demand a refund of $15.21. The service at the Rodney Parham location in Little Rock needs improvement. - L. Conaway

I have been encountering ongoing issues with the car rental service. Despite being a loyal customer for a year and a half and consistently following the required procedures, I recently faced unexpected challenges. When I made my usual reservation, I was informed that now the utility bill I provide cannot have any previous balance, which was never an issue before. Despite reaching out to customer service, the local office in Rockaway, NJ, was unresponsive, and my concerns were not addressed. I attempted to resolve this through multiple contacts but have not received a satisfactory response. The lack of communication and sudden rule changes have led to significant inconvenience. I am seeking a resolution to this matter promptly. Thank you, M. Zagorin

My friend rented a car using my card for payment, but the rental place mistakenly charged my card for additional fees since she returned it late. I contacted them, and they explained they were holding the money for inspection. I need this resolved promptly as the charges should not be on my card. If I don't receive a response soon, I will dispute the charges with my bank. Please reach out to me as soon as possible. Thank you.

We rented a one-way car from Enterprise due to my husband's needed hip replacement surgery. A $50 drop fee was charged since Enterprise had to collect the car from the hospital. Despite being aware of the situation, no Enterprise offices were open on Saturday for car return. We were even charged the $50 pickup fee at the time of rental. Surprisingly, we were then charged $[redacted] until they retrieved the car. I am kindly requesting Enterprise to refund the $[redacted] back to my credit card, as they were informed we couldn't drop it off with no open office at 4 am. They had also charged us in advance for the pickup fee during rental.

I need assistance with my $[redacted] deposit. Due to 2 parking tickets and Enterprise fees associated with those tickets, I was expecting a refund of $[redacted], the remaining amount of my deposit. However, I only received $96 back. Recently, I noticed my account was overdrawn because Enterprise withdrew money twice - $[redacted] and $72. I had already paid the tickets, so I am confused as to why they took more money without informing me. I did not authorize these additional charges and I am concerned. If the funds are not returned promptly, I will seek legal recourse.

I booked a Standard car at $[redacted] per week online but when I arrived to pick it up, they didn't have one available so I was upgraded. I mentioned I would be returning the car the next day to switch to another one. The agent said I'd be charged a daily fee for that day and the weekly rate for the new car. However, my card got charged for 8 days at a total of $[redacted] instead of the expected $50 for one day and $[redacted] for the weekly rate as previously explained by the agent.

I confirmed and paid for a rental car on the 29th. To ensure I had a car upon arrival, I called this morning. They assured me they had a car for me, but it was not available at pickup time. They said they would call me once it was ready, but I received no call, no car, and no refund. Enterprise Rental in Tifton, GA has disappointed me. I request a refund to be credited back to my account. I also seek a reservation to discuss this issue with corporate. I am currently stranded without a car during the holiday. Thank you.

I have been trying to locate my belongings in a vehicle that I rented back in October. The rental was involved in an accident and taken to the police impound on 10/28. Despite multiple attempts, I have not been able to retrieve my belongings. I was informed Enterprise would contact me regarding the vehicle, but have not received any calls back from the manager, Laura Noller. I have valuable items worth over $[redacted] in the rental that I urgently need back. Please provide me with information on the car's location and my belongings so I can collect them promptly. Thank you.

I was recently charged twice for my midsized rental, which I've had for 2 months now. I had to visit the nearest branch in Grand Forks, ND to renew, as it's mandatory after 3 weeks. After renewing and adding my debit/credit card to my file, I started making weekly payments. I will need to renew with the Zanesville branch on January 9, [redacted]. I was charged $[redacted] for the deposit and weekly rental, and then an additional $[redacted] was taken from my card simultaneously. When I contacted the Zanesville branch manager, Dillon, he mentioned the possibility of a double charge due to a glitch but couldn't assist further. He provided me with the Corporate Office and Headquarters numbers, which I have reached out to multiple times across different departments.

I am experiencing difficulties regarding receiving my $[redacted] deposit, as promised upon returning the vehicle in the same condition and gas level as when rented. Originally quoted at $[redacted], I was downgraded to $[redacted] with insurance and the deposit. The initial charge was $1,[redacted].48 with an additional $[redacted] over a four-day extension, totaling $1,[redacted]. After reviewing, the $[redacted] deposit was not refunded. Despite being told it went towards the $[redacted] payment due to using a credit card, I only used my debit card and paid the balance in cash. I have contacted corporate and Mr. Max but have not received the deposit. I expect the $[redacted] back promptly, as using cash for the final payment entitles me to an immediate refund. I request a callback at your convenience.

Hello, my name is Antonio S. and I have been a loyal Enterprise rental customer over the years without any problems. Recently, on 6/23, I rented a vehicle until 6/25. Despite returning the car at 6 pm, one hour after closing, I was charged for an extra day. The staff member assured me I would only be charged for 2 days, not 3, due to the next-day inspection policy. I contacted the Hamden CT location for a refund as my wife also heard the same information. Unlike other branches, Hamden did not provide the usual discount for Home Depot employees like me. I am requesting a refund for the extra day charged and hope to continue using Enterprise, except perhaps not at the Hamden site. Thank you for your attention and assistance.

I rented a car from 07-01-[redacted] to 07-03-[redacted] and inquired about extending it until Monday the 5th. Despite being told that someone would call me about the extension and rates, I never received a call. I did notice a $[redacted] charge attempt on my chime card without authorization. This unexpected charge may impact my work and household. Other car options are available for $[redacted] per week, which makes the nearly $[redacted] charge for 4 days unreasonable. Enterprise advertises weekend specials for as low as $9.99 per day, and I expected to receive a similar rate or have my job discount applied. This experience has left me dissatisfied, and I may not choose Enterprise in the future. I'd appreciate a discount, a free day, or some form of concession. In my line of work in customer service, it's crucial to communicate changes in charges before processing payment, unless specified otherwise.

I recently visited a location where the manager claimed my license was invalid, even though it is still valid with a minor chip. Despite being able to order a new one online, the experience turned sour when a coworker remarked that even a new license wouldn't help me get a car within 15 minutes. After completing the online order, upon returning to the line, both employees ignored me. Feeling dehumanized, I eventually left and found myself outside with a dead phone in 93-degree heat. This treatment left me shocked as a 28-year-old who has never experienced such negativity before.

I recently visited a location where the manager claimed my license was invalid due to a small chip at the top. Despite my valid picture and information, I was advised to order a new one online. While on the Oregon DMV site, a staff member implied getting a new license wouldn't help me drive within 15 minutes. Upon completion, I returned to the counter, but they seemed to ignore me. Feeling disheartened, I stepped outside to find my phone had died in the sweltering heat. This experience, with the location being 50 minutes away from me, left me feeling mistreated and dehumanized. I have never encountered such negativity and disregard before, especially considering their policies make no mention of a chipped license being invalid.

I urgently needed a Mini-Van for 10 days and called Enterprise on August 8th at 11:23 pm GMT+3. I explained the situation about booking with a personal credit card for a different driver. The customer service representative confirmed this was possible when booking through a third party. Following the instructions, I booked a Mini-Van on rentalcars.com, using my own credit card due to time constraints. However, at the pick-up, the driver was unable to get the vehicle as the name on the credit card did not match. After contacting Enterprise on August 9th and speaking with Virginia, I was assured of a refund within 5 working days, but no one contacted me. I called again on August 18th, spoke with Herbert, who initially directed me to rentalcars.com but later agreed to file another report. I provided my details once more and was told someone would reach out. I am seeking a refund on the credit card used for the booking due to the incorrect information provided by the initial Enterprise representative.

I made a reservation for a car rental at W. Manlius Center Road Drive in East Syracuse, New York, but when I arrived, they didn't have the car. They directed me to a different location at [redacted] W. Genesee St., but they also didn't have the car I reserved. I made two reservations through PriceLine for rentals last night, one at Brewerton Road and the other at Solvay. I need to know if there are cars available at these locations before I go again and spend $70 on an Uber. Missing my important doctor's appointment and not being able to get my addiction medication is a serious issue for me. I also had a family emergency, and I need to be able to get a car at Milton Avenue in Solvay, Milton of Camillus, or Enterprise at Brewerton Road in Mattydale. Could someone please call ahead and ensure they hold a rental car for me at one of these locations? My rental at Brewerton Road is scheduled for noon, but I would like to switch it to 10 AM if possible.