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Before contacting them, items GetHuman-dc_obrie may need:
Order Confirmation Number, Email on Order, Phone Number on Order, Name of Account Holder, Home and Billing Address, and Address of Where you Rented Car
The issue in GetHuman-dc_obrie's own words
Rental Vehicle Agreement Number: ***********When collecting the vehicle on Saturday *rd February we were advised by the clerk that comprehensive cover could be cancelled over the phone once we checked our existing policy. An email was subsequently sent to your office on Tuesday * February requesting cancellation of the collision insurance due to an existing policy held by us.***Upon phoning your office today, we understand that the collision insurance still has not been cancelled. We request that the cover BE CANCELLED IMMEDIATELY. We will no longer be paying for any collision cover through your company as we have independent cover. We also require a refund for premium charges.***Please be advised that we are no longer in Vancouver and can not come into your office, as a result this must be dealt with via email or on the phone. Please confirm cancelation of cover by phone on *** *** **** or *****@***.com***Kind regards,**Darcy O'Brien
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