EliteSingles.com Customer Service Issues

I have been informed that my profile is under review to confirm its legitimacy by Elite Singles members. I am eager to provide the necessary information to prove that I am a genuine client and not a scammer. Despite receiving a letter suggesting I may not be authentic, I assure you I am. There was an unsettling incident involving a man named William, 60, from Phoenix asking me for $5,[redacted], which led to me blocking his number. I suspect he may be the reason for my current situation. I am interested in continuing to use your services and would appreciate guidance on how to proceed with resolving this matter to ensure I can still be an active member on your dating platform. Best regards, L.H. from Scottsdale, AZ

I encountered several issues: 1. Recently, I was targeted by a scammer, and though I found the online advice helpful, I am curious if there is a way to track and block these individuals more effectively. This experience has increased my overall suspicion levels. 2. The website lacks detailed information from participants. As an older individual, I have noticed that many profiles seem generic, with everyone mentioning similar attributes and desires. The reliance on profile pictures and basic details like education is not sufficient. The interests section is too vague. 3. Profiles without pictures limit the choices. It would be helpful to have more criteria to refine matches in these cases. 4. The distance parameter needs to be more specific. Connecting with individuals from different states is not ideal for me. I suggest adding more detailed questions to gather specific information about users. It can be tiring to engage in repetitive phone conversations with individuals who all seem similar. Enforcing a more thorough screening process could improve the user experience on the site.

I encountered an issue with my payment through PayPal. I reached out to Élite customer service via chat and online support for assistance. I received a renewal offer via email at [redacted], but the link redirected me to a subscription at the full price of $60/month instead of the $15 promotion. After 2 hours, I revisited the link and it took me through a full registration process with questionnaires. I then used a new email address, [redacted], since the first one wasn't functional. Upon completing the process, the payment amount was four times higher than the promotional offer I had received on January 23, just before the January 24 deadline.

I recently realized that my Elite Singles account was automatically renewed without my knowledge, costing around $[redacted]. I would like to cancel my account and receive a prorated refund since I have found a match. Elite's Help page lacks clear instructions on how to contact Customer Support for assistance. It would be beneficial for the site to provide more accessible ways to connect with a human support representative. Email excerpt: Hi, Roger Bates PayPal You made a payment of $[redacted].70 USD to Spark Networks Services GmbH ([redacted]) Transaction ID: 0W[redacted][redacted] Transaction date: Jan 19, [redacted] 18:48:52 PST Merchant: Spark Networks Services GmbH Invoice ID: [redacted][redacted]

I started updating my profile but had to stop due to lacking recent pictures. I got new photos taken and tried to continue updating, but encountered errors when signing in multiple times. When attempting to start over or reset my password, I faced more errors. Thinking it might be related to my unpaid subscription, I paid for 3 months and still cannot access my account. I am frustrated and unsure why this is happening. My email is [redacted] I would appreciate assistance in resolving this issue or receiving a refund. My subscription should only begin once I can actually use the service, and I shouldn't be charged if it takes days or weeks to resolve. -Duane

I connected with a member recently on the Elitesingles platform. After a couple of days of chatting, we exchanged phone numbers. On February 20th, I spoke with him and he mentioned his aunt had passed away from COVID-19. The next day, February 21st, we briefly texted, and he mentioned having a fever and dry cough, hoping it wasn't COVID-19. Since then, I haven't been able to reach him despite leaving messages. I'm really worried about his health and safety. His name is Tommy from Noble, OK, and I'm Rachel Vallee from Ada, OK. I'm considering contacting the Noble Police Department to check on him as I can't get in touch. I just want to make sure he's okay.

Hello, I just wanted to double-check the cancellation of my subscription. My email is [redacted]. I cancelled my subscription, but it is still active, and now it says March 28. I want this to be the final day and have my account deleted after that. I can always do that part myself, but I need to avoid being charged and renewed repeatedly. I even took a picture of my cancellation day as proof. If possible, I would love to talk to someone, even if it's via email. Thank you!

I am currently going through a divorce. My young daughter, trying to cheer me up, signed me up for Elite Singles without my knowledge. My lawyer discovered this and advised me to remove my profile due to safety concerns as my soon-to-be ex-husband is aware of the account. Please assist me in removing my profile and processing a refund promptly. Thank you.

I recently received a disturbing message from someone I had been talking to on the site. Despite being busy with work and dealing with a personal tragedy, he insulted me for not responding promptly to set up a date, calling me hurtful names like a liar and a venomous snake. Feeling very upset by his behavior, I decided to block him. I hope you can review the messages and take appropriate action. I invested a significant amount of money to be part of this platform, and this experience has left me quite distressed. The individual in question goes by the name Stephen61 or Stephen62 from Newark, DE. I have always maintained a respectful tone in our conversations. I kindly request information on how you intend to address this issue. Thank you for your attention. Best regards, Claire P.

Hello, I registered for Elite Singles on March 23, [redacted], created my profile, and paid $[redacted].70 for a few months of the service. Though I haven't found that special someone, I was satisfied with the connections and customer service until March 29, [redacted]. On that day, I noticed changes to my account. I could no longer view photos of those who messaged me or the ones I was interested in. Additionally, I observed that the $[redacted].70 payment had been refunded to my bank account. Please restore my Elite Singles account to its original state, and provide an explanation via email regarding the recent developments. Thank you in advance. Best regards, J. C.

My name is Marjorie Jolivar, and I registered on your website on April 8, [redacted]. I intended to have a 1-month trial, but I was billed for 6 months on my credit card, which I believe is unfair. I am requesting a full refund of $[redacted].70 Canadian charged to my Capital One Mastercard. You can reach me at [redacted] or [redacted]. I appreciate your understanding. Thank you.

I purchased a six-month subscription to EliteSingles.com around a week ago. Yesterday, on the last day of May, I encountered login issues. Despite entering the correct email address, I receive an error message indicating either the email or password is wrong. My email is accurate, and I have previously received messages from EliteSingles. I am positive that I am using the right password, as I securely stored it on a USB drive separate from my computer and it has worked before. I tried requesting a password reset link, but it hasn't come through, and I checked my spam folder. I cleared my Firefox browser cache but still can't access my account. It has been challenging to contact you, and I finally found this form through a Google search after struggling with the FAQs on your site. If there is a problem with my account, I haven't been informed. Please assist me in resetting my password.

I have a ticket number [redacted] with GetHuman for my EliteSingles.com issue. A week ago, I paid in full for a 6-month membership. I gained access via my desktop computer, Windows 10. There is no installed app showing on my computer to remove and re-install. As of yesterday, I cannot log in. I receive an error message stating either an email or password error. My email is [redacted] I can provide the password if necessary, but I am certain it's correct. I have tried to change or reset my password via the website, but I haven't received any response. There is no phone or chat support available, and the FAQs on the website don't address my issue. I am Joseph Seale, and I believe I signed up with my full name. Please assist me.

My experience with Silver Singles has been disappointing. Despite requesting matches within [redacted] miles, the closest ones provided were 5-8 hours away. I feel like my $[redacted] was wasted. When I switched to Elite Singles, I noticed my profile and the website format were similar. I'm hesitant to spend another $[redacted] on Elite Singles if the service and matches are just as poor. Even though I requested partners under 68 years old and within [redacted] miles, many of my matches were over 68 years old and located [redacted]+ miles away. I'm curious if Silver Singles and Elite Singles are owned by the same company, as the quality of matches seems the same.

I closed my account in fall [redacted]. Today, I noticed a pending charge of $[redacted].96, and discovered Bank of America had been charging me every 3 months since March [redacted]. I never received any closure confirmation emails, leading me to believe the account was closed. I want a refund of the $[redacted] charge and to dispute the charges from [redacted] onwards as there has been no activity from either parties. I am willing to negotiate the refund amount, but ideally would like a full refund. Please close my account immediately. Contact me at [redacted] or [redacted] tomorrow to resolve this issue without involving Bank of America.

I canceled my membership nearly two months ago using the message screen, but no one responded to my request. I tried reaching out again two weeks ago, but still no luck. I have been trying to cancel since late last year as I knew my renewal was approaching. The website seems to have been updated, making it difficult to find the necessary information. I have contacted multiple times with no success in canceling and have been charged despite my efforts. I simply want a refund if possible or guidance on how to proceed. Thank you.

I have had a terrible experience with Elite Singles. The matches I receive are inappropriate and too far away despite adjusting my search settings multiple times. The first person I met was rude and offensive. I want to cancel my subscription and receive a refund. I am unable to find a contact number and now they are charging to speak with a representative. This is a terrible way to run a business. Please assist me as this was a significant amount of money that feels wasted. Thank you, Quinton K. Username: Layla.

I registered with EliteSingles on Friday, August 13, and by Tuesday, August 17, my account was hacked. Not checking it daily, I only discovered the breach on Friday, August 20, when the man I was conversing with was en route to see me. To our surprise, upon verifying my account, I observed all my photos and location had been altered. The situation became awkward because it appeared he might not be meeting the person he intended to. Despite wanting to cancel my account immediately, it was after hours, and I struggled all last week to reach EliteSingles, only finding a fax number. Finally, I came across this contact form today, needing it sent to me. I seek the deletion of my account and a refund, questioning why EliteSingles informed the men contacted through the compromised account but failed to notify me. EliteSingles should have addressed this instead of requiring me to initiate it. I was unable to access my account to submit this contact form. -Colleen

I am frustrated with the service I received. I had paid for 6 months of service and had to cancel after two weeks due to multiple issues. I have been trying to get a refund for the 5 1/2 months of unused service as well as for matches that did not meet my criteria, sometimes being outside of my specified distance and not matching my preferences. I encountered fake profiles seeking money and the service did not match what was advertised. If I cannot resolve this with the company, I will have to dispute the charge with my credit card. Despite positive reviews, I have had difficulty getting the service to correct the match settings and provide suitable matches.

I recently signed up and paid for a premium membership on this platform. However, I have found that the service is not up to par compared to other dating websites like POF and Match.com, where I've had better experiences. I am dissatisfied with the quality of matches provided, as it seems many profiles are fake or unresponsive. I believe that the site may be using fake profiles to lure users into paying for a subscription. I am requesting a full refund of the $[redacted] fee I was charged due to the lack of genuine interactions with real people on the site. I am considering reporting this issue on social media to inform others about the shortcomings of this platform. Additionally, I will be reaching out to the appropriate government agency to address this matter. Thank you for your attention to this matter.