URGENT*I am trying to cancel flights to Athens and Faro and the respective return fligh...

GetHuman-gwenaxfo's customer service issue with Easyjet from July 2020

Help with my Easyjet issue
Before contacting them, items GetHuman-gwenaxfo may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-gwenaxfo's own words
Cancel with refund or change flights ... URGENT*I am trying to cancel flights to Athens and Faro and the respective return flights. I cannot change flights - keep getting server unavailable .**I understand that we may not be eligible for a refund and would accept a credit voucher to the value of the two bookings so that we can rebook at a later date.*My husband is in the vulnerable category and we do not want to risk travel at this time and my son and daughter in laws circumstances mean they are unable to travel**The flight to Athens is on **th July from Bristol and I have been trying to contact you for days to sort something out. Ref: EZ*WC*. I have just held on the phone twice for over ** minutes and the calls have both then failed.**Please contact me asap - this is now urgent!!******@***.com or ***** ******
No contact possible. Endless phone calls , hanging on for hours. Messages on website that required changes can’t be done without telephoning with a reference code. Still not resolved and flights still scheduled for next Monday!
Enabling contact as they have asked for themselves! Constant and endless queues on phone with no indication of how long it will take.
Years
Tried website - manage booking told to contact them by phone*Used messenger - standard response with useless contact points
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Easyjet

Flights to Athens
Customer service issue
Reported by GetHuman-gwenaxfo
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 8674 others
0 customers following this

Timeline

GetHuman-gwenaxfo started working on this issue
Jul 15th 9:46am
GetHuman-gwenaxfo shared this issue with followers on Twitter
Jul 15th 9:49am
GetHuman-gwenaxfo indicated the issue is not fixed yet.
Jul 20th 6:37pm
GetHuman-gwenaxfo indicated the issue is not fixed yet.
Jul 20th 6:44pm

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