We've booked return flights with Easyjet departing on Saturday **th July **** from Bris...

GetHuman-howiejon's Refund Flight issue with Easyjet from July 2020

Help with my Easyjet issue
The issue in GetHuman-howiejon's own words
We've booked return flights with Easyjet departing on Saturday **th July **** from Bristol to Nantes (France).*We are both in our **'s and my wife has a shielding letter as an extremely vulnerable person from the Chief Medical Officer NHS Wales which states shielding should continue until the **th August. Both flights are in July.*Because of this can we get a refund ? I've tried phoning Easyjet but the hold time is rediculous.

GetHuman-howiejon did not yet indicate what Easyjet should do to make this right.

How GetHuman-howiejon fixed the problem
Persevered and eventually got through to customer services on ***********. You could also email them at customer.service @easyjet. com but not sure how quickly you would get a response. I found phoning at *am was best but still had to wait for about ** minutes on hold. Best to use a mobile phone if possible because I found that when using a a landline for a long time the battery would run down and loose the connection. I told them that my wife had a Shielding Letter from Chief Medical Officer NHS Wales for an extremely vulnerable person and shielding was to continue until the **th August and since our flights were in July we couldn’t go. They accepted this but only after I forwarded them a copy of the letter. Since the actual flight on the **th July had not been cancelled I was only able to claim two vouchers for the flights which were emailed to me straight away for the full cost I had originally paid. They were valued for a year but as long as we booked flights before the *th July next year they would still be valid for any flights of the same value.
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Easyjet

Refund Flight issue
Reported by GetHuman-howiejon
Jul 2nd, 2020 - 4 months ago
Fixed
GetHuman-howiejon shared how to fix
Seen by 9 customers so far
Similar issue to 8463 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-howiejon started working on this issue
Jul 2nd 11:55am
GetHuman-howiejon confirmed the issue is fixed. Hooray!
Jul 4th 4:37pm
GetHuman-howiejon confirmed the issue is fixed. Hooray!
Jul 4th 5:01pm

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