Easyjet Customer Service Issues

On February 2, [redacted], I made a flight booking with reference K1DFLWH for 2 people on EZY696 departing from Prague on Sunday, May 31, [redacted], at 09:50 and arriving in Edinburgh at 11:15. I paid 4,[redacted].00 Czech Crowns via MasterCard on 02.02.20. Due to the COVID-19 situation, on April 25, [redacted], I requested a Voucher by emailing [redacted] EasyJet confirmed on May 2 that they would process the request within 28 days. However, on May 23, EasyJet emailed me that they couldn't proceed with my request as the details didn't match their records. I have verified the information and attempted to resubmit the request without success. I have proof of my original booking and would appreciate EasyJet issuing the vouchers so we can use them for future travel. Thank you, Paul Dearden.

I am having trouble with my bookings on the website and app as they are not matching up correctly. The discrepancies between the two platforms make it difficult to manage my travel plans. There appears to be multiple double bookings for the same flight, causing confusion and frustration. I have attempted to reach out to customer service but keep getting disconnected when calling. The booking references I am having issues with are K14141P, K1414WP, and EZ1P6ML.

I need a refund for my flight since it was rescheduled for the next day, which doesn't work for me. I work in healthcare and took time off for a week-long holiday, but due to the 14-day quarantine rule, I can't afford to be away from work for an additional three weeks. Given the uncertainty of the situation, I can't commit to rescheduling my flight and prefer not to receive a voucher. I urgently request a full refund as soon as possible.

I have been a member of Easyjet's Flight Club for several years, and my membership was recently extended in May for another 12 months. However, when I tried to contact them using the dedicated Flight Club number and entered my membership details, it was not recognized. How can I ensure that I reach the correct department to resolve this issue? I have already sent an email to customer services on May 24th but have not received any response.

I had a flight canceled by EasyJet for 4 people. I have separate user accounts for each couple, given that the flights were booked on different days. I need to book return flights for the same 4 people for May [redacted]. While the website recognizes my account, it indicates no bookings found when I try to manage my booking. I'm unable to pay the price difference using my vouchers. I'm also unable to reach anyone by phone due to the high call volume during the current situation. This issue has been persisting, and I need assistance with booking these flights. My email is [redacted], mobile [redacted]1, and home [redacted]1. Thank you, Peter C.

I have a booking with Easyjet for July 14, [redacted], from Glasgow to Belfast, returning on July 18. Due to travel restrictions in Ireland, including closed hotels and a 14-day quarantine requirement, our trip is not feasible. I am looking to change my flights to an Easyjet holiday, but I am having trouble finding this option on the website. The chatline is unavailable, and reaching the phone line has been challenging. I am hoping to get in touch with someone from Easyjet via email or phone to discuss the possibility of changing my booking. The reservation is under Linda Young with the reference EXZ4BL. I appreciate any assistance in resolving this issue.

I recently received an email from Easyjet informing me that my flight from Bristol to Amsterdam on July 9th (flight EZY6161) can be exchanged for a voucher of the full fare. I would prefer a cash refund due to the multiple passengers involved, which is not possible with the current voucher system unless the flight is cancelled. The voucher offer expires on June 23, [redacted]. I am curious about the latest notification time for a flight cancellation to make an informed decision on claiming the voucher or waiting for a potential cash refund.

Regarding Booking Reference K15CVKJ We have submitted a full refund request for the Cancelled Flights linked to the booking reference above. After receiving multiple email responses, the latest being on 9 May [redacted] (ID:[redacted]50) from [redacted] confirming the processing of our request, I managed to speak to SONGEZO from your contact center on 26 May [redacted]. He assured us that a refund was being processed and that we would receive confirmation soon. However, it has been over 2 weeks since that conversation, and we are yet to receive any confirmation. EasyJet grounded its fleet in late March, and despite several exchanges of emails throughout April, our flights were officially canceled on 1 May (6 weeks ago). Due to the current phone unavailability, I kindly request a response to this message confirming when our refund will be processed. -David & Patricia H.

Due to the COVID-19 pandemic, I needed to change my flight. The process was simple and free. I rescheduled my July flight to September, but encountered an issue due to my daughter's age change from an infant to needing a seat. I attempted to contact EasyJet multiple times daily for 20 days without success. I tried a workaround by changing my name and title to my daughter's on the booking, but encountered errors on the website preventing me from completing the transaction. Despite attempting the transaction multiple times with different cards, money was taken from my credit card without any changes to my booking. I have been unable to reach EasyJet by phone or through email. As a nurse, I am frustrated by the lack of response and understand the challenges posed by the pandemic. I seek a resolution to refund the money taken and finalize my flight arrangements for myself, my wife, and child.

Dear Sirs, In March, our flight (booking reference EXTHC1T) had to be canceled due to government-imposed travel restrictions in Israel since my husband and I, both hospital employees, were prohibited from leaving the country. Despite being initially informed by EasyJet that no refund was possible, we later received a message from EasyJet indicating that customers affected by flight cancellations could either transfer without charge to another flight or receive a refund. We hope this policy extends to us, considering our cancellation was influenced by the same coronavirus outbreak situation a week prior. Being a family of five, the financial impact was significant for us. We trust that you will consider our circumstances and facilitate a refund. As loyal EasyJet customers, we look forward to continued positive experiences flying with your company. Thank you. P.S. During our conversation with the operator, the option to reschedule our flight was not offered, only the choice to cancel. If a refund is not possible, we kindly request the option to use the tickets for a future date. Thank you for your understanding.

Hi, I have forwarded our concerns to Easyjet regarding two issues: Issue 1: Our flight was cancelled by Easyjet due to Covid restrictions, and despite nearly six months passing, we have not received a refund or a voucher. Our voucher request ID is [redacted]01. Issue 2: It is challenging to contact Easyjet as there is a significant 95-minute hold time on a paid phone line. This lack of communication options is frustrating, and I found this email address through a third-party site as an alternative. I urge Easyjet to provide more updates on refund and voucher processing status and request prompt issuance of the voucher with email confirmation once completed. Thank you. Best regards, Toby

I have been trying to contact EasyJet's customer service for days, but they keep saying they are very busy and to call back later. I am worried because I have booked tickets to go to Portugal at the end of July, yet I have not received any information. I believe the issue stemmed from when I made the booking in December, as the form seemed to be missing some details from my email, resulting in me not receiving any emails. Despite speaking to two different representatives who were unable to help, I am frustrated because I remain unaware of any changes to my booking status. If no one reaches out to me to resolve this email problem, I will have to file a complaint. My contact number is [redacted]. - Maria S.

URGENT REQUEST: Flight on 8th July from Gatwick to Faro, Booking [redacted] Mrs. A and Mr. T Moore My husband and I, both over 65 years old and in a high-risk category for COVID-19, have reserved seats together on the flight. We kindly ask if it is possible for the third seat to remain vacant to avoid sitting with a stranger during these uncertain times. Our destination is our home near Loule in the Algarve, and we do not plan to return until October. We appreciate any assistance in accommodating our special circumstances. Thank you, Annie Moore

Flight Reference: EXV1ZGS. My spouse and I initially booked a flight to and from Izmir departing on 28/04/20. Due to the impact of Covid-19, we rescheduled our flight online to Heraklion departing on 15/09/20. Although we anticipated paying the fare difference, the full amount for the Heraklion flight was deducted from my card. The original Izmir flight cost £[redacted].38, while the Heraklion flight cost £[redacted].06. I am seeking a refund of £[redacted].38 for the difference. I have been unsuccessful in contacting customer service via phone, and my email received a generic response advising the use of online services.

Subject: Urgent: Booking Inquiry Needed Dear Easyjet Customer Service, I am reaching out to express my disappointment regarding the lack of response to my recent inquiry. It has been four days since I sent an email, and I have not heard back yet. I am concerned about the delay in communication and the apparent lack of customer service provided. Specifically, I am inquiring about the status of my booking reference K1K8QCL for flight EJU [redacted] on July 8th. I would like to know if this flight is scheduled to be cancelled. If so, I kindly request a refund to my account or the option to rebook on an alternative flight. I previously received an email offering £10 off any cancelled flight, but I am unable to find information on how to proceed with the cancellation on the website. As a long-time Easyjet customer, I believe that this level of service is not acceptable. I urge you to prioritize this matter and provide me with prompt assistance. Thank you for your attention to this issue. Sincerely, J.H.

I have booked a one-way flight with booking reference EZ35L6F, flight EZY1987, from Manchester Airport to Copenhagen for me and my husband on August 19, [redacted], to embark on a Disney Cruise to Norway and Iceland. Due to the cruise cancellation by Disney because of the pandemic, we no longer need to travel to Copenhagen. We are inquiring about the possibility of receiving a flight voucher or credit for future travel to Ireland or Northern Europe next year when travel restrictions ease. Given my medical concerns and age, traveling now is not recommended. If necessary, please contact me at [redacted]7. Thank you. Michael B.

My family's flights to and from Lanzarote were canceled by Easyjet. I asked for a refund, which they confirmed over email on April 1st. However, it's been almost three months, and I still haven't received the refund. I've called them multiple times, but they are always too busy to help. I need the refund before my credit card expires on July 12th. Can anyone suggest what I should do next? Thanks, Moraid.

I am requesting a refund for our flights booked to Madrid with reservation code K1HJP7K for the dates 20/08/[redacted] to 27/08/[redacted]. Unfortunately, we are no longer able to travel due to health and safety concerns related to COVID-19, particularly affecting my teenage nephew, who is autistic. Due to the pandemic, he is experiencing significant distress and anxiety related to COVID-19, which is impacting his mental health and well-being. Matt's condition has worsened during this time, and it has become challenging for his parents and siblings to manage the situation. We believe that in this difficult time, he should not face discrimination due to his disability. His parents have worked hard to save for this trip over the past two years, and losing this money would be a significant setback for them. We appreciate your understanding and assistance in processing this refund. Thank you. Best regards, Emily Brown

Hello, I have been struggling to reach out for assistance regarding our upcoming flight booked under record locator K1CRPGP scheduled for July 20. Living in Florida, our travel plans for tours, hotels, and flights have been disrupted due to Covid-19. Our area remains closed, especially for seniors like us, making it impossible to travel to Europe at this time. Although online options with easyJet only offer to rebook for the next day, we are aiming to possibly reschedule for next summer instead of this year. Requesting a refund for both flights (K1CRPMG and K1CRPGW), we have been unsuccessful in reaching someone through phone calls. There seems to be no available option to change or cancel the flights online. Despite being unable to make changes now, we have discovered that new flights for next year can be booked until May 31 on the website. We are anticipating a trip to Europe in early June, depending on the status of our Arctic tour. Rest assured, we won't be flying on July 20. Your guidance on this matter would be greatly appreciated as online and phone support have not been helpful. Thank you for understanding. - Jacqueline and Larry R.

I have a booking reference number K1GN8CQ for Azizun Nessa and Saied Badat. We are scheduled to travel on July 18, [redacted], from Antalya to Manchester. Due to COVID-19 and quarantine restrictions, we need to reschedule our flight to December 19, [redacted], the earliest available date for us to travel. I tried to make this change online but encountered error code EJ2nc90nsx. Unfortunately, I have been unable to reach the call center for assistance. Upon checking online, I see that the flight on December 19 is priced at 24.49 euros, whereas we have already been charged £[redacted].39. Therefore, we request the change of our flight date from July 18 to December 19 and a refund for the price difference between the two flights, minus any applicable charges. These unprecedented times have made it challenging for us, as we have been unable to visit our elderly parents, missed family events, and faced job losses. We hope that by Christmas, the situation will have improved. We kindly ask for your understanding and cooperation in making these adjustments.