EasyJet booking reference EXV*WVD*Re *Flights CANCELLED BY EASYJET.*Departing ***March...

GetHuman4662853's Refund Flight issue with Easyjet from April 2020

Help with my Easyjet issue
The issue in GetHuman4662853's own words
EasyJet booking reference EXV*WVD*Re *Flights CANCELLED BY EASYJET.*Departing ***March***** London Gatwick.*We received an email from EasyJet on Sunday ***March***** (approximately *:** am)informing us that EASYJET HAD CANCELLED OUR FLIGHT TO LANZAROTE.*WE MOST DEFINATELY DID NOT CANCEL,we were preparing to leave for Gatwick when we read the very late email informing us that the flights were cancelled.*We declined the offer of alternative flights ,and ACCEPTED THE OFFER OF A FULL REFUND TO BE PAID BACK INTO THE CREDIT CARD USED TO BOOK THE FLIGHTS.*This was confirmed by email that we will get a FULL REFUND and that it is being processed, and would be reimbursed within seven working days.*We received the refund email and accepted the full refund on the ***March, todate we have not had our refund paid back into our credit card account which is totally unsatisfactory.*PLEASE RESOLVE this non payment of requested refund within the next seven working days as we will have to escalate the situation in order to bring closure to this issue.*My wife and I are both pensioners and are very stressed over this issue with underlining health issues.*We DID NOT CANCEL OUR MUCH LOOKED FORWARD TO FLIGHTS EASYJET DID,*we look forward to receiving our agreed . refund of £***.***I AM SURE YOU WILL AGREE THAT THIS TRESSFULL EXPERIENCE IS SOMETHING THAT MYWIFE AND I SHOULD NOT BE EXPRIENCING.*I will not be contacting you again regarding this issue after the seven day period has lapsed as I will be escaletig this issue as stated above.*Ipaid for the flights I booked,as stated previously ,I require a full refund for the flights EASYJET CANCELLED.*Mr J C Duffy Mrs Mary Duffy

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Refund Flight issue
Reported by GetHuman4662853
Apr 17th, 2020 - 3 years ago
Seen by 23 customers so far
Similar issue to 7685 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman4662853 started working on this issue
Apr 17th, 2020 11:05am
GetHuman4662853 confirmed the issue is fixed. Hooray!
Apr 20th, 2020 1:00pm

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