EasyJet booking reference EXV*WVD*Re *Flights CANCELLED BY EASYJET.*Departing ***March...

GetHuman4662853's Refund Flight issue with Easyjet from April 2020

Help with my Easyjet issue
The issue in GetHuman4662853's own words
EasyJet booking reference EXV*WVD*Re *Flights CANCELLED BY EASYJET.*Departing ***March***** London Gatwick.*We received an email from EasyJet on Sunday ***March***** (approximately *:** am)informing us that EASYJET HAD CANCELLED OUR FLIGHT TO LANZAROTE.*WE MOST DEFINATELY DID NOT CANCEL,we were preparing to leave for Gatwick when we read the very late email informing us that the flights were cancelled.*We declined the offer of alternative flights ,and ACCEPTED THE OFFER OF A FULL REFUND TO BE PAID BACK INTO THE CREDIT CARD USED TO BOOK THE FLIGHTS.*This was confirmed by email that we will get a FULL REFUND and that it is being processed, and would be reimbursed within seven working days.*We received the refund email and accepted the full refund on the ***March, todate we have not had our refund paid back into our credit card account which is totally unsatisfactory.*PLEASE RESOLVE this non payment of requested refund within the next seven working days as we will have to escalate the situation in order to bring closure to this issue.*My wife and I are both pensioners and are very stressed over this issue with underlining health issues.*We DID NOT CANCEL OUR MUCH LOOKED FORWARD TO FLIGHTS EASYJET DID,*we look forward to receiving our agreed . refund of £***.***I AM SURE YOU WILL AGREE THAT THIS TRESSFULL EXPERIENCE IS SOMETHING THAT MYWIFE AND I SHOULD NOT BE EXPRIENCING.*I will not be contacting you again regarding this issue after the seven day period has lapsed as I will be escaletig this issue as stated above.*Ipaid for the flights I booked,as stated previously ,I require a full refund for the flights EASYJET CANCELLED.*Mr J C Duffy Mrs Mary Duffy

GetHuman4662853 did not yet indicate what Easyjet should do to make this right.

How GetHuman4662853 fixed the problem

We are waiting for GetHuman4662853 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Easyjet's attention and get better help faster. Tap below to get started.
Having Easyjet issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Easyjet

Refund Flight issue
Reported by GetHuman4662853
Apr 17th, 2020 - 3 years ago
Fixed
Seen by 23 customers so far
Similar issue to 7685 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman4662853 started working on this issue
Apr 17th, 2020 11:05am
GetHuman4662853 confirmed the issue is fixed. Hooray!
Apr 20th, 2020 1:00pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies