Unable to find a way to cancel a flight under the ** hour refundable rule

GetHuman-swaims's Refund Flight issue with Easyjet from May 2019

Help with my Easyjet issue
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Before contacting them, items GetHuman-swaims may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-swaims's own words
cancel a flight under time restriction ... On May ** **** I booked Easyjet's flight **** from Prague to Freiburg for June * ****. Plans changed drastically that afternoon and I had to cancel the flight. It is listed under the name of Doris Faye with a booking code of EX**HQ*. It is now **:** and since noon I have been trying to figure out how to cancel this flight. I have actually recruited * other individuals to help me find that magic button by Manage My Account. We just went around and around in circles. We tried to call and all offices we could find a number for were closed. I would have been canceling well in advance of the ** hour rule for full refund had your websites cooperated. I respectively request a full refund to my credit card . I would like to add that I had a wonderful flight o n Easyjet last year and never imagined the company would be so devious. . This incident was extremely stressful. There must be a better way.
This was especially stressful because it took hours to figure out we were getting absolutely nowhere.
A full refund for the flight
I have only been a customer once before now which was a nice experience so I am extremely disappointed in their lack of their help to fix the probleml
Yes tried the mobile app to no success.
How GetHuman-swaims fixed the problem

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Easyjet

Easyjet flight
Refund Flight issue
Reported by GetHuman-swaims
May 31st, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3071 others
0 customers following this

Timeline

GetHuman-swaims started working on this issue
May 31st, 2019 1:00am