I was charged an extra £** for a plan that I had already bought, it was supposed to be...

GetHuman2606211's customer service issue with EE from March 2019

Help with my EE issue
The issue in GetHuman2606211's own words
I was charged an extra £** for a plan that I had already bought, it was supposed to be refunded to my bank account but instead hads been refunded in top up credit, can you sort this out as I didn’t authorise another payment in the first place
GetHuman2606211 did not yet indicate what EE should do to make this right.
I have an issue with EE too
How GetHuman2606211 fixed the problem
I phoned EE and explained the problem and they explained what had happened that my money will be refunded into my bank account but it had to be put as a top up credit first to allow the team to authorise it
Please help with my EE issue
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EE

Customer service issue
Reported by GetHuman2606211
Mar 27th, 2019 - 23d ago
I have an issue with EE too
Fixed
GetHuman2606211 shared how to fix
Seen by 3 customers so far
Similar issue to 540 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman2606211 started working on this issue
Mar 27th 7:34pm
GetHuman2606211 confirmed the issue is fixed. Hooray!
Mar 27th 7:37pm