The issue and preferred resolution, in GetHuman-karracul's own words:
I topped up ** pound and cancelled my ** pound pack but it took ** pound off my balance after I cancelled my ** pound pack and then got a message saying I have my ** pound package of *gb *** mins and u limited texts but it hasn’t giving me any package and now I can’t buy one as use have took my ** pound out for my package if it’s possible can u just out my pack back on as a ** pound one so I stuslly get the sue out of my ** pound instead of it going to nothing !! My number is ***********
I trust that EE will make this right and come up with a resolution that is fair.
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