I topped up ** pound and cancelled my ** pound pack but it took ** pound off my balance...

GetHuman-karracul's customer service issue with EE from June 2018

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The issue and preferred resolution, in GetHuman-karracul's own words:
I topped up ** pound and cancelled my ** pound pack but it took ** pound off my balance after I cancelled my ** pound pack and then got a message saying I have my ** pound package of *gb *** mins and u limited texts but it hasn’t giving me any package and now I can’t buy one as use have took my ** pound out for my package if it’s possible can u just out my pack back on as a ** pound one so I stuslly get the sue out of my ** pound instead of it going to nothing !! My number is ***********
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Customer service issue
Reported by GetHuman-karracul
Jun 5th, 2018 - 15d ago
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GetHuman-karracul started working on this issue
Jun 5th 8:57am