I am contacting to express my displeasure with EZ Pass and the customer service represe...

GetHuman-dbotwin's Dispute a Charge issue with E-ZPass New Jersey from May 2020

Help with my E-ZPass New Jersey issue
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Before contacting them, items GetHuman-dbotwin may need:
Booking reference, Billing address, Email address on the account, Name on account, and Phone number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-dbotwin's own words
I am contacting to express my displeasure with EZ Pass and the customer service representative I spoke with (*****). I have been trying to contact EZ Pass for months, sometimes waiting as much as two hours on hold without making contact. I was able to reach someone today who was extremely rude, unprofessional and not sensitive to the difficulty I have went through to correct this issue. I am an EZ Pass customer whose account was always in good standing and received a violation when my tag did not register. The Account has since been sent to collections due the time lapse of the violation. I recently moved and although updated my address never received notice of the violation until the beginning of COVID ** where I immediately tried to make notification. In addition the vehicle in question is registered to my name which is the same on my EZ Pass account.

GetHuman-dbotwin did not yet indicate what E-ZPass New Jersey should do to make this right.

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How Do I Change My Credit Card on My Ez-Pass New Jersey Account?How Do I Change the Credit Card on File with E-Zpass New Jersey?
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E-ZPass New Jersey

Dispute a Charge issue
Reported by GetHuman-dbotwin
May 26th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 152 others
0 customers following this

Timeline

GetHuman-dbotwin started working on this issue
May 26th, 2020 1:49pm
GetHuman-dbotwin indicated the issue is not fixed yet.
May 26th, 2020 5:57pm

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