I got the free trial of Duolingo Plus. I decided to cancel it before being billed, so I...

GetHuman4864420's In-App Purchase issue with Duolingo from May 2020

Help with my Duolingo issue
The issue in GetHuman4864420's own words
I got the free trial of Duolingo Plus. I decided to cancel it before being billed, so I went into my settings (I use Apple and I followed the instructions found on the help section of your website) and tried to do so. It said that my subscription would expire on the **rd, and I didn't select any renewal option. **On the **rd, it showed up under my subscriptions as expired, but the app still said I had plus. I checked the settings of my account on the app, and it says that I'm going to be billed again today for a ** month subscription. There's no option in my settings to cancel this, and I even tried to use my computer to cancel it, but there's no option to do so when I follow your instructions. **Please get back to me as soon as you can about this issue. **Thanks!

GetHuman4864420 did not yet indicate what Duolingo should do to make this right.

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Duolingo

In-App Purchase issue
Reported by GetHuman4864420
May 24th, 2020 - a year ago
Fixed
Seen by 17 customers so far
Similar issue to 1945 others
0 customers following this
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Timeline

GetHuman4864420 started working on this issue
May 24th, 2020 2:08pm
GetHuman4864420 confirmed the issue is fixed. Hooray!
May 24th, 2020 9:32pm