I purchased a can of your cream cheese frosting on ******** at Walmart in Butler, PA...

GetHuman-klsantil's customer service issue with Duncan Hines from October 2018

8 views | 13 similar | 0 following
Help with my Duncan Hines issue
First: share to improve GetHuman-klsantil's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-klsantil's next move: call Duncan Hines.
The best way to get your problem resolved is to tap the button below to start calling Duncan Hines. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-klsantil may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-klsantil's own words
I purchased a can of your cream cheese frosting on ******** at Walmart in Butler, PA. The UPC code on the can is (*)***** ***** (*) and the sell by date is April **, ****. I also purchased a Duncan Hines spice cake, a can of pumpkin, a small instant vanilla pudding and a small bag of pecans, to make a pumpkin cake recipe I have. I made the cake, and when it was cooled, opened the sealed frosting and iced the cake and sprinkled on the chopped pecans. After the cake was iced, and I scraped a bit of the icing on my finger from the bottom of the can and tasted it, I discovered the oil or something in the frosting had gone rancid. It was horrible! I ended up throwing out the entire cake. The special ingredients I purchased totaled $**.** ($*.** cake* $*.** frosting* $.** pudding* $*.** pumpkin, $*.** pecans) and I had to throw them all in the trash and had no cake to take in to work for our dessert exchange, all because of the rancid icing. I'm very disappointed and would like some kind of refund for the loss of my ingredients. Thank you. Kathe Santillo

GetHuman-klsantil did not yet indicate what Duncan Hines should do to make this right.

How GetHuman-klsantil fixed the problem

We are waiting for GetHuman-klsantil to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Duncan Hines's attention and get better help faster. Tap below to get started.
Having Duncan Hines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-klsantil fixes it.
This email address isn't valid

Duncan Hines

Customer service issue
Reported by GetHuman-klsantil
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 13 others
0 customers following this


GetHuman-klsantil started working on this issue
Oct 15th, 2018 9:03pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies