For months I can't log in to my account. I try and that new re-register screen pops up...

GetHuman2605601's customer service issue with Duke Energy (NC & SC) from March 2019

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The issue in GetHuman2605601's own words
For months I can't log in to my account. I try and that new re-register screen pops up. I've already went through it, but it keeps coming back every time I try to log in. If I try it again it tells me I'm already registered and if I try to exit out it acts like I never signed in, I sign in again, it comes back, it's an endless cycle. If I've already done it that screen shouldn't be coming up. The only way I've been able to pay my bill for months is to google Duke Power payment and click to search my account * and pay as a guest. I contacted someone on Facebook who was no help. It's like they had no clue what I was saying and kept giving me dumb responses like "you don't click register" and "your login is your email address*username and password." And then told me to take more of my time to contact customer support to have them fix this headache. I know my username and password but for the **** of it I thought maybe I got my password wrong so I tried it with a different one and then my account tells me I'm locked out due to too many incorrect login attempts and I need to request a temp password, which I do *x, and I try to use to sign in *x, and every time it tells me my accounts locked and I need to request a temp password.. so once again I'm in an endless cycle and can't get into my account. It's been nothing but a headache. It does it on phone or PC and in Mozilla and Chrome, so the issue isn't on my end. The account is under *****@***.com, which is my husband, but I'll be using my email since I'm the one who handles paying the bill every month. And help in getting this resolved would be appreciated. I just wanna log in to my account and pay my bill like I used to be able to.

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Duke Energy (NC & SC)

Customer service issue
Reported by GetHuman2605601
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1404 others
0 customers following this


GetHuman2605601 started working on this issue
Mar 27th, 2019 6:15pm

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