Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2457715 may need:
Account Number, Name of Account Holder, Billing Address on Account, Social Security of Account Holder, and Phone Number
The issue in GetHuman2457715's own words
*** Kings Lane Winston Salem NC ***** has been charged for * outdoor lights for * months. Every month we have to call to tell Duke that we only have * Outdoor light. They tell us that that will fix and every month it is on the bill again. This month it was charged * times and a late charge for not paying for the *nd outdoor light was applied. What can be done to get this corrected ? Can they not look back and see where the problem began? We are so tired of having to call every month. There is only * OUTDOOR LIGHT at this address. PLEASE GET THIS ISSUE resolved!!!!!!!!!!
GetHuman2457715 did not yet indicate what Duke Energy (NC & SC) should do to make this right.
I have an issue with Duke Energy (NC & SC) too
How GetHuman2457715 fixed the problem
We are waiting for GetHuman2457715 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.