Add approximately *:** a.m. Saturday power was interrupted and shut off completely for...

GetHuman-markcowi's customer service issue with Duke Energy (NC & SC) from November 2018

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Add approximately *:** a.m. Saturday power was interrupted and shut off completely for more than ** people in the cottrill Hill area. I personally have called at least * times and the updated area affected by this power outage has not gone above ** this is incorrect and I do not believe someone is checking the automated service or any other phone call systems associated with people in need of their Electricity. There are handicapped and elderly people in my immediate area without power and none of us have seen any sign of Duke Energy trying to investigate the power problems. Many of us have to watch our money and at this moment anything that we have stored in our freezers we are watching go down the drain. Please update your automated service so that it will more accurately and truthfully inform people that there are thousands without power instead of just **. I will do my best to be in touch with officials regarding this matter since the ice storm was affecting people but the lack of electricity is what is devastating the ones that are tax payers in this city. Please read direct the workers unless they are off for the weekend To the cottrill Hill area Instead of Hickory or the surrounding areas we are in the city limits and should have the benefit of knowing that being double taxed means service.
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Duke Energy (NC & SC)

Customer service issue
Reported by GetHuman-markcowi
Nov 25th, 2018 - 10 mons ago
I have an issue with Duke Energy (NC & SC) too
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GetHuman-markcowi started working on this issue
Nov 25th, 2018 1:53pm