Before contacting them, items GetHuman1365665 may need:
Account Number, Name of Account Holder, Billing Address on Account, Social Security of Account Holder, and Phone Number
The issue in GetHuman1365665's own words
I live in Sumter SC and over the last five years as you know we have had some bad weather. During all this I have lost power * times, three times by trees falling on the line. You all have responded great and got my power back up quite quickly. However through all of this the line running to my house has developed quite a sag and is starting to hang a little low. This probably not the right time but, I would like to talk to someone about possibly getting this line tightened back up.
GetHuman1365665 did not yet indicate what Duke Energy (NC & SC) should do to make this right.
I have an issue with Duke Energy (NC & SC) too
How GetHuman1365665 fixed the problem
We are waiting for GetHuman1365665 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.