I was on hold for a rep and was disconnected. Again my elderly parents with dementia h...

GetHuman1332195's customer service issue with Duke Energy (NC & SC) from October 2018

Help with my Duke Energy (NC & SC) issue
The issue in GetHuman1332195's own words
I was on hold for a rep and was disconnected. Again my elderly parents with dementia have no power but their neighbors do. Please return my call as soon as possible. Their address is,*** Smith St, Gibsonville, NC *****
GetHuman1332195 did not yet indicate what Duke Energy (NC & SC) should do to make this right.
I have an issue with Duke Energy (NC & SC) too
How GetHuman1332195 fixed the problem
Realky, you want me to fix the issue? If I could do that I would not be trying to reach you. I need Duke Energy to tell me when my parents power will be back on or did they forget to pay the bill. Again, third request to have a rep return my call. Thank you!
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Duke Energy (NC & SC)

Customer service issue
Reported by GetHuman1332195
Oct 12th, 2018 - 7d ago
I have an issue with Duke Energy (NC & SC) too
Fixed
GetHuman1332195 shared how to fix
Seen by 8 customers so far
Similar issue to 443 others
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Items needed
Account Number
Name of Account Holder
Billing Address on Account
Social Security of Account Holder
Phone Number
Timeline
GetHuman1332195 started working on this issue
Oct 12th 2:45pm
GetHuman1332195 confirmed the issue is fixed. Hooray!
Oct 12th 2:50pm