I never receive my agreement I called it said my power would be turned off on april **t...

GetHuman609608's customer service issue with Duke Energy (NC & SC) from April 2018

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The issue and preferred resolution, in GetHuman609608's own words:
To make payment arrangement i took the offer to pay $*** on april **th ... I never receive my agreement I called it said my power would be turned off on april **th
My husband only gets paid once a month on the **th and i needed that date so it wouldnt be cut off I had a heart attack I need my power
Please let me pay the $*** on april **
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Duke Energy (NC & SC)

Power
Customer service issue
Reported by GetHuman609608
Apr 18th, 2018 - a mon ago
I have an issue with Duke Energy (NC & SC) too
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Seen by 1 customer so far
Same issue as 0 others concurrently
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Timeline
GetHuman609608 started working on this issue
Apr 18th 9:57pm