DoorDash Customer Service Issues

I am requesting to reverse an unauthorized charge that keeps reappearing on my bank statement. This issue occurred before, and last week I provided all necessary details for the charge to be reversed after your investigation. However, the same charge has reappeared. I am unsure why this is happening and need the charge reversed again. Below is the correspondence you previously sent concerning the contested transaction: Hello Wyld, Thank you for submitting the required information! We have identified the charges and processed a refund to your original payment method. Please note that refund processing times may vary due to bank procedures. Pending charges will be updated on your statement within three business days. Refunds for processed charges will reflect on your original payment method within five to seven business days. For security purposes, we have deactivated the credit card account in question and removed your personal information from our system. Should you have any inquiries or require assistance, please reach out to our team via the provided link. Your case number is [redacted]11. Best regards, Maria DoorDash Support

On May 31, [redacted], I completed a delivery for Kate from Jack in the Box. It was the second time I had been to this address in Isla Vista. The house was downstairs and near the sidewalk on Del Playa Street. When I arrived, I heard a group of people laughing and talking inside. I notified Kate via text that her order was at the door. I didn't take a photo as I had seen someone there during my prior delivery and assumed they would quickly retrieve the food. The app now provides more support for such situations, but this feature was not available then. I fulfilled Kate's order as requested. I am reaching out for a thorough review of this incident. Regards, Maria Cabeza

I placed an order at Sizzler and received an order from Fish Grill instead. After contacting customer service, I was informed that the driver would return with my correct order. However, after waiting for 45 minutes, I was told the driver was no longer in the area and wouldn't be returning. I am frustrated as I didn't receive the dinner I ordered, especially since I don't eat fish. I was promised a credit to reorder, but the additional credit given was not refunded to my original payment method. This experience has left me disappointed and hesitant to place future orders. The conflicting information provided and the offer of only a $5 credit is unacceptable.

I am reaching out on behalf of a friend in distress. He has been working with DoorDash for approximately 9 weeks, with me being a top dasher for two months now. Unfortunately, last week, his account got deactivated due to a safety concern, even though he claims he has never had any safety issues. He tried to reach out but hasn't received any response. DoorDash still owes him over $[redacted] for last week, but they emailed him saying they couldn't deposit the check due to name mismatch or bank issues, which hasn't changed. Now, he can't work because his account is deactivated, and the money owed is being withheld, with no proper support available.

I am a DoorDash driver facing challenges with a specific restaurant, Buffalo Wild Wings in Muncie, IN. During peak times like Tuesdays and Thursdays, the wait times become excessive. Recently, around 6 pm, I experienced a delay of about 20 minutes for an order from this restaurant. After alerting the customer and contacting DoorDash, I was informed that there would be an additional 45-minute delay. The suggested wait time would have totaled an hour and five minutes, making it unfeasible to earn efficiently. In such situations, I have to unassign orders, impacting my earnings as I rely on this income weekly. Enhancing the communication between the restaurant and DoorDash could facilitate smoother operations. If the restaurant updates DoorDash on delays, drivers could schedule pickups more effectively, ensuring timely deliveries. While Buffalo Wild Wings offers profitable deliveries, reducing these delays would benefit all parties involved financially without jeopardizing service quality or income.

On September 25, [redacted], I placed an order on Doordash for Tricity Pizza. Even though I waited over an hour, no driver was assigned to pick up and deliver my order. I contacted customer support to cancel, but they couldn't reverse the food charge as the restaurant confirmed it. I ended up paying for the food at Tricity Pizza despite being told I wouldn't need to. After contacting customer support again, they promised a refund to my card of $35.69 for the food and $9.99 for the delivery fees. I also asked them to cancel my DashPass, which they assured me they would do. On October 16, [redacted], I was charged $9.99 for a DashPass that I had already cancelled. As of now, I haven't received any refunds and I am expecting a total refund of $55.67 along with some compensation for the inconvenience this has caused.

I used a Visa gift card to order food from Penn Station using the Doordash app. The total charge on the app was $29.20, which includes a $3 tip for the delivery person, Ryan S. However, checking my gift card transaction history showed a charge of $35.04. I'm concerned about the extra $5.84 and would like a refund promptly. This discrepancy has impacted my card balance, affecting a pending Amazon order. I need the $5.84 refunded to avoid any further complications.

My friend Rita Freda sent me a $25 DoorDash gift card on October 13, [redacted], with Order # 2[redacted]-3[redacted]. I never received the pin number via email at [redacted] or may have accidentally deleted it. I'm unable to access the funds to place an order. Customer service representative Laura was unhelpful, insisting on the pin number I don't have. It's frustrating that there are no records based on Rita's name, the date, or the order number linked to her payment with a MasterCard. Please assist me in accessing and using my gift card. It's unfair that Rita paid for it, and I am unable to utilize it.

Hello, I placed an order through Doordash this evening at 6 pm. I got order and payment confirmations, then a notice that the dasher had my order by 7:05 pm. After an hour of trying to reach out through different channels like phone, chat, and email due to app issues, I had no luck. At 8:15 pm, I got an email informing me that my order was canceled and a refund was on the way. I have a family of four eagerly waiting for their meals. In my opinion, a call would have been better than just an email canceling the order over an hour later. Thanks, Holli C.

I have been receiving text messages from a number claiming to be DoorDash (1-[redacted]) with order updates and links for more information, even though I have no relationship with DoorDash. The latest message was about an order from Game Stop. When I respond, I only get the same message again. I can't click the links because my cell phone doesn't have internet access. It's becoming costly. How can I stop these messages?

Hello, I typically accept 10-11 mile deliveries that include a $3 tip. Lately, I've noticed a decrease in earnings where most of it goes toward gas. The issue arises when I arrive for pickup and find out the order has been already taken more than 4 times by other dashers. Despite contacting customer support regularly, this problem persists. Additionally, many stores have their main doors closed due to COVID-19, forcing us to use the drive-through window, which results in longer wait times due to the unprepared food. This situation makes picking up orders quite challenging for me.

I recently noticed a discrepancy in my bank account balance and found that $10 was missing. After investigating further, I discovered that DoorDash had debited $9.99 from my account. I have only used DoorDash twice in the past two months, and this is the first time this has happened. I am dissatisfied with this unexpected charge and would like to request a refund as I did not knowingly authorize this payment. I hope we can resolve this issue promptly. Thank you.

I was deactivated due to an inaccurate accusation. I have gone through their appeal process, where I didn't get a chance to fully explain the situation. I would like to discuss the possibility of reactivation. I have consistently received high ratings as a food worker. Currently, I am working for another company with a 5-star average, but I am looking for more hours. I would appreciate the opportunity to talk to a local representative from DoorDash if that's possible.

This is a significant issue that I'd like to address. I have a suggestion for DoorDash: a DoorDash Scavenger Hunt or DoorDash Bingo promotion. The idea is to offer bonuses of $1, $2, or even $0.50 at select restaurants. DoorDash could create booklets or lists within the app featuring popular and lesser-known restaurants specific to different areas. Drivers could travel and check off these locations on their booklets. If completed within a set time frame, drivers could earn rewards weekly or monthly. This concept aims to motivate and introduce drivers to new dining options, fostering excitement and engagement. Safety reminders during promotions, especially when picking up orders, are crucial. I am Ardell Williams, a dedicated dasher, and I appreciate your consideration of my idea. Thank you for your attention.

I am having an issue with Petsmart regarding their $10 same-day delivery service offered through doordash on December 7th at noon. I ordered dewormer for my cat with the expectation of receiving it before bedtime, but it is now December 9th, and I still have not received it. After requesting a cancellation and being refunded, Petsmart charged me again, leaving me concerned about the safety of my banking information. Initially, Petsmart claimed not to recognize my order number and then attributed the delay to technical difficulties. Finally, today, my tracking number shows the parcel is in transit via FedEx. I feel misled into paying for same-day delivery, as I thought I was using doordash, a service my family and I frequently trust for food delivery. This experience has left me frustrated as my cat is still suffering, and I may have to reconsider using doordash in the future. Thank you for your attention, and Happy Holidays. - J.V.

I ordered from Bonefish Grill in Exton, PA tonight. I have dined at the restaurant many times before, but due to the current restrictions, indoor dining is not available. I ordered 2 bowls of crab chowder soup, a dish I have enjoyed at the restaurant in the past. Unfortunately, the soup I received looked different and was overwhelmingly salty with unexpected bacon. I contacted Bonefish Grill, and they advised me to reach out to Doordash for a refund. After doing so through the app, I was only offered $3.27 credit for each $5.90 bowl of soup, which seems inadequate. Could you please assist me in obtaining a full refund for the two soups? I rarely complain about food deliveries and have never had to request a refund before. Thank you, Sandra CD

I recently placed an order with Sonic, but unfortunately, two items were missing from my delivery while I received two milkshakes I didn't order. I reached out to customer support, and they informed me that they couldn't provide credits for the missing items, only a refund which would take 5-7 days. This situation left me unable to have dinner as planned, particularly challenging as I had a limited budget. I couldn't even reorder from elsewhere because the restaurant had closed by then. I'm frustrated with this outcome, as I wish I could have received credits to order from a different establishment. It's important for there to be a better system in place for such occurrences, ensuring customers receive what they paid for promptly. The delivery person could have checked the order properly before leaving, especially since the bag wasn't sealed. This experience was disappointing, especially since I don't have much disposable income and had hoped for a pleasant meal with my family.

I'm currently waiting for a $50 credit resulting from Order # 7[redacted]-5[redacted], where 2 out of 4 gift cards were not delivered. I sent an email this morning, but have yet to receive a response. I called and spoke with a representative who apologized for the oversight. They mentioned crediting my account with $50 in DoorDash credits while investigating the missing gift cards. However, I have not received the credits or any email confirmation regarding this issue.

I recently got deactivated, but the support agent I talked to on Tuesday, December 15, [redacted], wasn't helpful. Despite having a high rating and completion rate, I still faced deactivation. I provided evidence for the one violation among [redacted] deliveries, citing a curfew in Lumberton, North Carolina. I feel unfairly treated, especially since I referred many dashers and customers. I shared all details with the agent before Angelina. Although I was told the deactivation decision was final, I believe it's unjust. Additionally, a referred dasher missed out on a $[redacted] bonus due to app issues during deliveries. I can be reached at [redacted]

Regarding my experience with Door Dash, I have concerns as both an employee and a dedicated dasher. I am reaching out to address the following issues with the hope of obtaining a satisfactory resolution: 1. Following the deactivation of my account, Door Dash did not allow me the opportunity to provide an explanation or appeal the decision. 2. I encountered difficulties with the Door Dash app while delivering food and earning a bonus that I had worked diligently for. Despite referring an individual who completed over [redacted] deliveries, only [redacted] were acknowledged. Consequently, they missed out on their bonus, which in turn affected my referral bonus of $[redacted]. 3. The behavior of the support agents hired by Door Dash was disappointing. They displayed rudeness, unprofessionalism, and a lack of consideration, often disconnecting calls and repeating the same script. I have documented evidence in the form of screenshots and conversation transcripts to support my claim. I am prepared to pursue this matter until a fair resolution is reached, not only for myself but for others facing similar challenges within the Door Dash community.