I just ordered from Chipotle - a burrito bowl, chips & green salsa, chips and red sals...
GetHuman2219860's customer service issue with DoorDash from February 2019
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The issue in GetHuman2219860's own words
I just ordered from Chipotle - a burrito bowl, chips & green salsa, chips and red salsa, chips & tomato salsa, side of guac, side of queso. total with tax and delivery * $**.**. It is snowing and I haven't shoveled the walkway yet, so I opened my garage door to meet her in the driveway so she wouldn't have to walk in the snow. Tipped $*.** ahead of time. Charged a total of $**.**.**Not one chip was in the bag. The female driver's demeanor was very "off." Hardly said a word. Didn't crack a smile. Zero facial expressions. There was a least one other passenger and I think one or * more people in the back seat.*She didn't say, "Hi" or "Thank you." Nothing. I was smiling and thanked her and she just stood there holding the * bags. She said nothing. The bags felt and looked way too light. I looked in the bags - no chips. For real? I had three orders of chips. But I get it. Accidents happen. I was dying to tear I to somchipz and salsa at the moment, but it wasn't the end of the world. I could wait a little longer. **I waved to them before they had finished pulling out of the driveway. New driver rolls window half way down and just looked at me. And I asked if there was another bag or if they gave her chips or something like that. They just stared at me and she kind of shook her head. Then the guy said in kind of a questioning low voice, "Alright. We'll go back and get them." He was less than thrilled. *It was such a strange and very uncomfortable situation. As soon as they drove away, I called Chipotle and asked the manager to tell them if they actually came back, that "It was ok and didn't need the chips any more."*At the moment, I am most concerned with my safety. (Single mom. It's *:** at night on a Friday.)*I really am hoping they don't drive back here. *Honestly, I am hesitant to even eat the food. Typing this on my phone while pacing and checking out the window in case they come back is taking forever. That was ** minutes ago. Something was very, very wrong with this whole situation. *And I'm starving, but dont want to leave house in case they come back. *I absolutely need to speak to someone about this on the phone so I can explain this properly. *I've ordered thru Door Dash a few times and have always had very courteous and pleasant drivers that provided great service. *(Needless to say, I would also like a full refund.)*Y'all have a great reputation. I know that nothing about this situation is on par with your brand and would not be happy at all with the way they represented your company. *(I apologize for the long message and typos. I'm a terrible texter. I'm exhausted. I'm starving. My Valentine's Day totally sucked and was beyond brutal yesterday. My eyes are hurting and swollen from crying for months on end. Yesterday was my first Feb. **th as a single person since I found out that my husband of ** years had been cheating on me the whole time. Yup. My Birthday is Sunday. That will definitely **** as well as I really need to spend my birthday alone preparing for a pending divorce to a man that lost his REALLY good job LAST WEEK! Yep. Seriously. *Comfort food was something I really, really needed and wanted tonight. I mean, of all of the nights for my chips* salsa*Chipotle burrito bowl*guacamole night to go sideways! Eh, when it rains, it pours, right? I mean, yesterday, the neighbors that live up on the hill behind my house were blaring music for hours. Sam Cooke's song, "Cupid" played at least * times, followed by several replays of R.E.O. Speedwagon's "Take It On The Run." Yep. That happened. *For real. No one could make this stuff up. **Actually, at this point, the resolution that would make me happiest is a whole bunch of really big specialty top shelf frozen margaritas (and some chips and salsa.) **Sorry for rambling. I really hope this email makes sense. Too tired to proofread or even review it with Grammarly. It's been a **** of a week. Lol! Thanks for listening! I look forward to hearing from you. **Claire
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