I ordered a huge order from Bob Evans restaurant. The order was placed at **:**pm with...

GetHuman-ppickle's customer service issue with DoorDash from November 2018

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The issue in GetHuman-ppickle's own words
I ordered a huge order from Bob Evans restaurant. The order was placed at **:**pm with delivery set for *:** pm. I received a text and email at *:** stating that my order had been canceled because my card was denied. The card I used was a visa gift card. It had ***.** on it and my order was around **.**. My problem is that I should have been contacted way earlier that there was an issue so I could have used a different payment method. This caused a huge issue as I was having guest arrive at *:**. I had to call Bob Evans who had no knowledge of my order. When I placed the order online, it did not state that it was an outsourced delivery. I had a choice of delivery or pick up and I chose delivery for the very first time. So when I called Bob Evans I still was under the understanding that Bob Evans canceled my order as no where did the text or email state it was from Door Dash. First and foremost, Door Dash should have contacted me hours before to let me know that my card was not working and then they should have let me know that it was Door Dash and not Bob Evans cancelling. It caused lots of confusion and anxiety as I was trying to arrange dinner for my family and guests.
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Customer service issue
Reported by GetHuman-ppickle
Nov 29th, 2018 - 9 mons ago
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GetHuman-ppickle started working on this issue
Nov 29th, 2018 1:17pm