Ordered food through Mellow Mushroom online, that is connected to door dash. An hour la...

GetHuman-javander's customer service issue with DoorDash from May 2018

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The issue in GetHuman-javander's own words
Ordered food through Mellow Mushroom online, that is connected to door dash. An hour later the driver tells me they do not have my food. An hour and a half later calls me back and says she's not waiting for the food. (Fair enough, right) Well I call Mellow to get a refund*see what is going on. The manager there said someone was just getting a door dash order, never said my name. Then left. And I guess that is when the driver called to tell me that my food was not ready. An hour an a half later someone showed up to get my food. Which I told the mellow mushroom person I did not want cold food that has been sitting around for an hour and a half. This definitely seems to fall all on the driver and this is ridiculous. I have screen shots of when I placed the order and what not.
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Customer service issue
Reported by GetHuman-javander
May 24th, 2018 - 8 mons ago
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Seen by 6 customers so far
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GetHuman-javander started working on this issue
May 24th, 2018 1:34am