Hello! We ordered from store **** (Hilliard, OH) at *:**pm ********. The order tracker...

GetHuman4114507's Complaint About an Order issue with Domino's Pizza from December 2019

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The issue in GetHuman4114507's own words
Hello! We ordered from store **** (Hilliard, OH) at *:**pm ********. The order tracker indicated the pizza was checked and ready for delivery at *:**pm. I called at *:** because we still didn’t have our pizza. After a brief hold a lady picked up and I asked about the status of our pizza and she indicated she was the only one in the store and they were behind, which is fine it happens. I asked if the pizza was checked at *:** why would we not have it. She proceeds to tell me the tracker isn’t always totally accurate and our pizza is pretty fresh and on its way out the door, at which time the tracker gets updated to reflect that. The delivery drive calls on his way to say he’s the only driver tonight and was on his way. When we get the pizza it is VERY evident the pizza has been sitting for close to an hour. The cheese is dried into the crust, all of the sauce has been absorbed and it is hard. We tried twice to call the store but no one would answer our call. If this were a one time thing I may not be so irritated, but two of the last * times I have ordered I have gotten the same run around and terrible pizza. My husband indicated gas station pizza is fresher than this pizza. After calling a *rd time my husband finally got through and the girl was slightly apologetic and said she would void the charge. The whole situation was handled poorly and the pizza was barely edible and should never have been delivered.

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Domino's Pizza

Complaint About an Order issue
Reported by GetHuman4114507
Dec 18th, 2019 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3223 others
0 customers following this

Timeline

GetHuman4114507 started working on this issue
Dec 18th, 2019 2:28am
GetHuman4114507 indicated the issue is not fixed yet.
Dec 21st, 2019 4:12am
GetHuman4114507 indicated the issue is not fixed yet.
Dec 21st, 2019 4:13am
GetHuman4114507 indicated the issue is not fixed yet.
Dec 21st, 2019 4:13am
GetHuman4114507 indicated the issue is not fixed yet.
Dec 21st, 2019 4:13am
GetHuman4114507 indicated the issue is not fixed yet.
Dec 21st, 2019 4:13am

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