I understand Superbowl Sunday is prob you're busiest day,that being said, wouldn't you...
GetHuman2230455's customer service issue with Domino's Pizza from February 2019
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The issue in GetHuman2230455's own words
I understand Superbowl Sunday is prob you're busiest day,that being said, wouldn't you prepare your store by contracting extra delivery staff via any number of the delivery contract apps available in this on demand tech savy climate.*Before I digress even further, I ordered a Pizza @ *:**pm , with the delivery window being ** mins to * hours. After trying several times to contact the store (pizzatracker was frozen for more than * hours)after approx delivery time had long expired.I was put on hold once for Close to ** mins, hungup on or my call was never answered. I was ready to walk to the store I had ordered from to cancel the order in person, when pizza tracker was back on line and said my pizza was en route. Another hour passes, and my order arrived at *:**pm !! Room temperature at best, the wrong beverage order, and cold lava cakes.I emailed the manager at the the location twice through the website and never recieved a response. I would like a full refund at this point, if someone had responded to emails before now, I would have been happy with a store credit, but I am no longer interested in that as an option to rectify this situation.*Customer:Stuart Grant*Order placed with *** Geary St location on ******** at approx *:** pm.*Last four digits of payment Visa *****Name on card Stuart Grant
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