Domino's Pizza Customer Service Issues

On January 13, [redacted], I tried Domino's for the first time in years from your store on N Scott in Belton, MO. The pizza was excellent. However, my experience the next day on January 14 was disappointing. The food was dry, burnt, and the delivery took longer than expected. On top of that, the driver smelled of weed. Unfortunately, my orders on January 20 mirrored this poor quality. I've expressed my dissatisfaction with these experiences. I praised the first cook, requesting to know who crafted that exceptional pizza. Rogelio handled my second and third orders, which were subpar. This consistent decline in quality needs to be addressed, as it is damaging your company's reputation and costing money. Despite positive interactions with the driver, Kelly, and the correct order of drinks, the food quality has been consistently unsatisfactory, with missing ingredients and poor preparation. I would appreciate a refund to my credit card for the over $75 spent on these disappointing meals. Thank you for listening to my concerns.

I have experienced issues with my orders from this Domino's location on multiple occasions. Despite contacting them about the errors, my latest replacement order was deliberately made incorrectly and overcooked to the point of being burnt. When I tried to speak to a manager, I was put on hold for 10 minutes before being hung up on. Upon calling back, they ignored my calls despite having caller ID. This behavior is concerning as it makes me question if they could resort to even more unacceptable actions like tampering with food. The employees' behavior and lack of accountability indicate a larger problem at this franchise location, and I believe corporate should investigate and take necessary actions. Numerous complaints and negative reviews online further highlight the poor practices at this specific store, which ultimately reflect poorly on the Domino's brand.

On Friday, February 1st, I ordered the "Mix and Match" deal from Dominos at 28 W 4th St, Cincinnati, OH [redacted]. The order included 2 medium pizzas and a 2-liter Sprite totaling $25. At 12 a.m., I placed the order for delivery to [redacted] W 9th St, Cincinnati, OH [redacted], with a quoted delivery time of 30 to 40 minutes. When an hour had passed, I called at 1 a.m. to check on my order. The person who answered just said "Hello," then placed me on hold when I inquired about my order status. Upon returning, I was informed that they don't deliver to my address. The person, who claimed to be the manager, did not take responsibility for the oversight or apologize for the miscommunication. I am disappointed that I had to call an hour later only to find out my order was canceled. I requested a $25 voucher for my next order to compensate for the inconvenience and the tied-up funds. I hope we can resolve this. Thank you for your attention. - Isaiah M.

I work as a bookkeeper for a program in the Monroe County School District in Florida. Recently, when ordering pizza from the local Domino's for our students as a monthly reward using district funds, I ran into an issue. Despite our usual method of paying with cash, the Domino's location now insists on full payment, including tax, for which we are not equipped. This change is affecting our program, which benefits high school students, as the pizzas are enjoyed in the school's front office. Additionally, the manager, Stephanie Ransom, was unhelpful and impolite when I inquired about corporate information and the local owner. The lack of cooperation and the disrespectful behavior have prompted us to consider taking our business elsewhere. I hope this matter can be addressed to allow us to continue patronizing Domino's, as we value their service. I am pleased to report that Pizza Hut provided excellent service, promptly delivering our order while honoring our school's tax-exempt status and discounted price request despite paying cash.

I recently discovered unauthorized charges on my online account for a pizza order in NY, even though I live in NM. I received an email notification about the order with a different delivery address but my phone number was still attached. The address that placed the order is [redacted] Guy R Brewer Blvd 2J, Jamaica, NY 11[redacted], and the order number is [redacted]. As a result, I contacted the store (Store number [redacted], [redacted]) and spoke with Naline, the manager, who advised me to cancel my card due to potential fraud. She mentioned I was the second person to report a fraudulent charge today. I appreciate the urgency but also believe more security measures should be in place, like verifying the cardholder’s presence or sending alerts for address changes across states. This situation has caused financial stress and inconvenience, and I urge your company to address this issue promptly.

I placed an order online today at 1:12pm. The tracker showed it was delivered at 2:30pm, but I hadn't received it. After multiple attempts due to a busy signal, I finally reached the store at 2:39pm. The person on the phone mentioned that online orders could take over 2 hours and were not guaranteed. They assured me it would arrive in less than 10 minutes via bike delivery, but it did not. When I called again after 10 minutes, the person was rude and unhelpful, refusing to cancel my order and hanging up on me. I went to the store with my husband to cancel, and they said a refund would take 3-5 days. This store, #[redacted], has consistently had delivery and item issues, with unhelpful and rude staff. Despite the neighborhood not being high class, we enjoy Domino's but are disappointed with this store's representation of the brand. I have young children who were upset about not getting their pizza. I hope for a resolution as a long-time loyal customer. Thank you.

Hello, I am Terry Moye. I placed an order at your store on Super Bowl night despite knowing there would be a one to two-hour wait time. I ordered an online pizza with 8 wings and drinks. When my order arrived, I received the wings and drinks, but the wrong pizza was delivered. After calling the store located at [redacted] Dickinson Avenue unit [redacted], Greenville NC [redacted], I spoke with a manager who was very rude. When I requested my correct order and a refund, she advised me to speak with the general manager. The general manager was also disrespectful and insisted I wait longer. I was then abruptly hung up on. With over 10 years of experience in customer service, I have never encountered such disrespect towards customers. I simply seek a refund for the error made by the store.

I placed an order on the Domino's app yesterday, but the pizza delivered was incorrect. I tried calling the local Domino's but couldn't reach anyone. Due to work commitments, I couldn't follow up until today. After several attempts, someone answered and dismissed my issue because I didn't call the day before. I asked to speak to a manager regarding the situation. The manager accused me of trying to get a free pizza and was unhelpful, even getting aggressive. Feeling threatened, I asked to speak to someone else, but he claimed to be the general manager. He rudely told me not to call again and hung up. This poor treatment has made me reconsider doing business with Domino's. I have experienced similar behavior from employees at this Waco, TX store on Speight Street before. If this matter isn't resolved, I will take my business elsewhere as I received a pepperoni pizza, unsuitable for me due to my religious beliefs.

My name is Marvin J. On Tuesday, February 5th, I placed an order for 2 pizzas from a store with the phone number [redacted]. Despite being told the delivery would take 45 minutes to an hour, the pizzas arrived over an hour and a half late. After calling, I was informed the driver was out. Eventually, Sheterra assisted me and handled the situation professionally by providing the pizzas at no charge. Even after a further 30 minutes of waiting, the original delivery person arrived seemingly intoxicated, demanding payment for the delivery. Feeling uncomfortable, I contacted the store but faced unhelpful behavior from the manager, resulting in me feeling upset and dissatisfied. I believe I deserve better treatment considering the circumstances. Thank you for your attention to this matter.

I recently visited this store at [redacted] Lancaster Hwy Ste [redacted] in Charlotte, NC [redacted]. I encountered an issue where one worker, named Stephanie, made inappropriate comments about how my wife was dressed. She refused to serve her and was rude. Another employee, named Bert or Brett, also behaved unprofessionally and defended Stephanie's remarks. When I tried to call and address the issue, I was unable to reach anyone after waiting for 9 and 1/2 minutes. I am disappointed by this experience and feel that action should be taken against Stephanie for her behavior. I believe the employees should be more professional and courteous towards customers. If I do not receive a response, I will follow up tomorrow.

I've been working at Domino's on Pixar and Barnum Ave. in Stratford. I've been facing issues when trying to pick up my paycheck. The managers keep telling me to come in at 7:30 in the evening to collect it, but it's never ready. I believe there needs to be a resolution to this problem because when someone works, they need to receive their payment promptly. I'm not sure what the check distribution schedule is, but each time I go to pick it up, there are always complications.

I ordered two large pizzas (meatlovers and supreme) and wings from Domino's on February 3rd. When delivered, the bottom of the pizzas was burnt black. I called the Domino's in Clinton, SC to explain the issue and requested a replacement. Initially, they agreed to replace the pizzas, but then claimed it had already been done, which was untrue. When I called them again to follow up, the person I spoke with was rude, cursing at me, and even bragged about delivering burnt pizzas.

I recently visited the Domino's located on Gandy and Dale Mabry in Tampa, Florida. Despite encountering issues with the app, I made it clear that I have a mushroom allergy. I ordered a Philly steak and cheese with cheddar instead of American cheese, along with a pizza, garlic knots, and a Coke Zero. Unfortunately, my sandwich had hidden mushrooms under the cheese, the pizza was burnt and not cut properly, and there was no marinara for the garlic knots. I discovered that other stores do not place mushrooms directly on the bread first, leading me to believe this was intentional. This experience was disappointing, especially considering I usually order through the app. The total cost was higher than expected, adding to my frustration. I disposed of everything due to the allergy risk and would like a refund. It's concerning that such a simple instruction about my allergy was not followed correctly.

We did not receive our pizzas in time for our daughter's birthday despite ordering them a day ahead. After talking to a representative, the pizzas were eventually delivered, but there was an unfortunate altercation with the driver. This resulted in a cut under my eye that requires stitches. I plan to file a police report and request that the driver be terminated. The driver's disrespectful behavior in front of our 7-year-old guests led to a physical confrontation. If the driver had not confronted us about a conversation overheard on the phone, this situation could have been avoided. I will be contacting my lawyer regarding this matter.

On February 9th, I reached out to Domino's for a delivery order. Initially, I called the Asheville Hwy. store and was advised to contact the Millertown Pk. location since it's closer to my area. Surprisingly, the Millertown store mentioned they do not deliver to my location, despite being just 2.9 miles away. The General Manager seemed unhelpful and unsure why this misinformation occurred. Usually, I retrieve my orders in person but attempted delivery due to feeling unwell. I've noticed Domino's cars in my neighborhood previously, which added to my confusion. I believe it's crucial for the delivery areas to be clearly communicated to all staff members and managers to avoid future problems. It would be greatly appreciated if the company could offer me some coupons. Thank you, a disappointed customer.

I ordered a pizza from the South Orange NJ Domino's store, but when it arrived, it was cold and burnt all around the edges. After contacting them, the first staff member hung up on me before letting me speak with the manager. Eventually, the manager asked for a picture of the pizza, which I sent. Despite offering to return the pizza and being assured of a refund, I never received the $17.97 reimbursement. Multiple calls and visits to the store led to promises but no actual refund. It felt frustrating and disappointing to be misled after being a loyal customer for years. I am still waiting for my money to be returned, and I hope this issue gets resolved promptly.

I placed an order at the Kingsbridge location in the Bronx, NY, on Saturday at 10:43 pm. My order number is #[redacted], amounting to $43.00. I got an email confirming my order. Despite the tracker showing my order was ready by 11:15 pm, it was still at the Domino's store at 12:30 am. After contacting the store, I was informed they were waiting for the delivery person. The tracker later stated it was out for delivery at 1:30 am, but as of Monday, I have yet to receive my order. I spoke with the manager on Sunday, who advised me to reach out to the general manager at 5:00 pm. Despite trying again at 5:30 pm, the general manager was not available to assist. After a disappointing call with corporate customer service, I received no resolution. The lack of assistance from Shawn and the unhelpful attitude left me frustrated with the service provided by Domino's.

I recently ordered a vegetarian meal from Domino's, but they delivered a meal with meat instead. When I called to rectify the mistake, I was put on hold for a total of 30 minutes between two calls. Despite my efforts to explain the issue, the staff member on the phone seemed unhelpful and even took another order while I was still on hold. It took over an hour and a half for the correct order to be delivered. On a subsequent order, I was informed that my card payment was marked as fraud, even though I hadn't reported any issue with my bank and my card details remained the same. I was then told I could only pay cash due to this alleged fraud status. This situation is frustrating and unfair, especially considering it was caused by the employee's disregard for my vegetarian dietary preference. It's disappointing to encounter such poor service in the food industry.

My order was almost an hour late. It was missing marinara sauce for my Parmesan bites, and the pizza looked dry, not the usual melted and glossy appearance. When I contacted the store to address the issues, the employee was dismissive, mentioning they were overwhelmed with orders and short-staffed. They seemed too busy to listen and hung up on me. After reiterating my concerns, they promised to send sauces and a drink. However, by the time the replacements arrived, my Parmesan bites were likely cold. The person who delivered the missing items, supposedly the manager, showed little concern for the poor customer service I received on the phone.

I recently ordered pasta from Domino's, a go-to for me for years. Unfortunately, this time the Alfredo sauce was barely there, only on the top few pieces. Despite trying to mix it, the pasta underneath was dry. I reached out to the store regarding their promise to fix issues, as I was really looking forward to this meal after not eating all day. The employee I spoke with seemed to disagree, insisting the sauce was there. I explained the lack of sauce underneath, but the argument continued. They insisted I had to return the food in person, even though I simply wanted my order to be as expected. This took place at Store #[redacted].