Domino's Pizza Customer Service Issues

On Valentine's Day, I placed an order for my daughter, who is in college, at Domino's store #[redacted]. In the comments section, I requested that they call my daughter and included her number. After 45 minutes, I received a text with a pizza emoji, which I didn't understand and ignored. An hour later, my daughter informed me she hadn't received the pizza. When I contacted the store, the manager was unhelpful and impolite. I explained that I had provided my daughter's number for a call, but he insisted the driver had called. I realized the pizza emoji text might have been the supposed call. Despite my explanation that I hadn't received any calls, the manager abruptly informed me the order was canceled, refunded, and hung up. Disappointed by the poor service and false information, I decided to order from Pizza Hut instead, where I had a smooth delivery experience.

Yesterday, at 2:07 pm, I placed an order for a mushroom and pepperoni pizza to be delivered to my granddaughter at Western Carolina College in Sylva, NC, for 6:30 pm. Despite confirming all necessary details with the person on the phone and providing my credit card information, the pizza was not delivered as scheduled. After multiple unsuccessful attempts to contact the store, I was informed that the pizza had been left behind and would be delivered soon. Despite assurances from the store manager, the pizza did not arrive as promised. After a series of phone calls and conflicting explanations, the pizza was finally delivered at 9:50 pm, causing great frustration. The lack of competence and poor customer service during this ordeal has led me to decide not to patronize this establishment in the future.

I am extremely disappointed in the incident that occurred to my family on February 8th, one week ago. I placed an order for a pizza, two sandwiches, two desserts, and two bottles of coke from your Carlsbad Caverns store. When my husband and son picked up the order at 4:30 PM, they discovered that the pizza was half eaten, the sandwiches had big bites out of them, and the desserts were also partially eaten. This was the most disgusting experience I have ever had with a food order. Despite being in the restaurant business myself, I was shocked by the condition of the food. I called the store three times, but each time I received the runaround and was told they were not aware of the situation. It is alarming that such a disturbing incident could be treated so nonchalantly. A caring manager should have shown more concern and empathy regarding such a revolting experience. Unfortunately, my family went without dinner that night as no one had an appetite after seeing food with bites taken out of it and then thrown back into the boxes and containers like trash. I have yet to receive a refund or even a return phone call. Therefore, I am reaching out here. My family has been loyal customers of Domino's for 30 years, and as residents of Carlsbad where my husband is a police officer and I am a school teacher with three children, I am appalled and deeply offended by this company's actions. If you wish to contact me, my email is [redacted]

Hello, my name is Jennifer F. I recently ordered a medium pan pizza with bacon and banana peppers from Domino's Pizza in North Fort Myers. When it arrived, it was overdone, and my husband found a long hair in his mouth on the second slice. I called the store, and after a few exchanges, they were going to bring a fresh pizza. Unfortunately, the replacement was undercooked and missing toppings. When I called back, the manager, Alta, was very rude, dismissing my concerns and accusing us of lying. As a customer, I expect reasonable service and respect. It was disappointing to be spoken to in such a manner. I seek a resolution and hope for better treatment in the future. Thank you.

I regularly order from Domino's Pizza in Loris, SC when I'm in town. Unfortunately, my last order was not right when it was delivered. I called the store to complain, and a young lady assured me they would replace it on my next order. Today, I called back, but another staff member said there was no record of my complaint. I am disappointed that the initial promise was not kept, and I was treated rudely on the phone. If this is the level of customer service, I will no longer support Domino's. I would appreciate it if they could address and resolve this issue as originally promised.

I placed an order for delivery, but it was mistakenly put under Carryout by the employee. After waiting for over an hour, I called the store and spoke to Chris, the manager, who refused to remake my order promptly or offer a discount, and then abruptly ended the call. Each time I tried to reach the store again, the call was disconnected. Consequently, I had to take my six children out in the cold and rain late at night to the store to have my order remade. Throughout the wait, Chris did not come out to address the situation personally. I believe, since it was their error, a refund should have been issued. Additionally, I observed one of the staff members handling my food without proper hair restraint, which was concerning. This store seems to be managed and staffed by young adults who displayed rudeness and unprofessionalism.

I am a graduate student at The George Washington University and recently discovered a Domino's nearby. Upon visiting the website, I encountered some issues. I am wondering if there are any discounts available for GWU students. Your website shows incorrect information regarding the store location and credit card orders at GW Zip Code [redacted]. The correct location should be at [redacted] K Street, N.W. I have not interacted with the nearest Domino's yet, but I wanted to inform you of these discrepancies. My name is Maurice, and I am a GWU student. I prefer not to share my GWU email at this time and can be contacted at [redacted] I hope this issue gets resolved and I am looking forward to potential future business with Domino's.

I understand that Super Bowl Sunday is likely your busiest day. Considering this, it may have been beneficial to prepare the store by hiring additional delivery staff through various delivery apps. I experienced issues with the delivery of my pizza on 2/3/[redacted] at around 2:27 pm with an estimated arrival time of 90 minutes to 2 hours. Unfortunately, the Pizza Tracker was frozen for over 2 hours, and my attempts to contact the store were unsuccessful. I finally received my order at 8:14 pm, which was room temperature at best, included the wrong beverage, and cold lava cakes. Despite emailing the manager twice without a response, I am requesting a full refund instead of a store credit. My name is Stuart Grant, and the order was placed at the [redacted] Geary St location. Last four digits of my Visa card used for payment are [redacted].

Hello, I'm Jonathan. I've been a regular customer at your Scranton PA location on Main Ave, visiting once or twice a week. Unfortunately, I've been consistently experiencing issues with my orders. Whenever I order parmesan bread bites with a 2-liter soda coupon, I find that the bread bites are lacking seasoning and often dry. Additionally, I never receive the marinara sauce I paid for, and the orders seem rushed and lacking attention to detail. There have been instances where I didn't receive the full 16 pieces of bread bites as well. While I understand the need for efficiency, accuracy is equally important. I've had to frequently remind the staff about missing items in my order, which shouldn't be the case. I'm reaching out about this ongoing problem because it's affecting my dining experience and my enjoyment of the food I ordered. I appreciate your attention to this matter and hope for a resolution. Thank you for your time, and have a great day.

I ordered 2 desserts and a 2-liter Dr Pepper online from a store in Espanola, NM. When I called to check on my order, I was told it would take 1 to 2 hours for delivery, which I found unacceptable. After requesting to speak to a manager, I was put on hold and eventually disconnected after waiting for almost 10 minutes. When I called back, I spoke to the general manager, Joseph, who mentioned my order was ready for pick-up instead of delivery. Since I didn't have transportation, I questioned why it would take 2 hours when the store closed at midnight (it was currently 11:20 pm). Joseph explained there were 2 orders ahead of mine. Despite raising my concerns, I received no compensation or apology for the delay. The general manager and the employee, Mariah, provided poor customer service and showed no concern for my situation.

I placed an online order for delivery at the Espanola, New Mexico store. The estimated delivery time online was ** minutes, but when I called the store, an employee named Mariah (who didn't provide her last name) said it would take * hours instead. When I asked to speak with a manager, I was put on hold for nearly ten minutes before being disconnected. After waiting a bit, I called back to address the issue of the extended delivery time. I was disappointed by General Manager Joseph's lack of assistance. I inquired about a discount due to the delay or possibly receiving a complimentary bottle of coke, but he declined, suggesting we opt for a carry-out instead if we were unwilling to wait for the delivery. I explained that we didn't have a vehicle, which is why I opted for delivery in the first place.

I placed an order online for delivery at the store in Espanola, New Mexico. The online order mentioned a **-minute delivery time. When I called the store, the employee Mariah, who didn't provide her last name when I asked, said it would take * hours for my order to arrive. I requested to speak to a manager but got put on hold and eventually disconnected after waiting for nearly ten minutes. After a moment, I called back and explained the issue with the extended delivery time. The general manager, Joseph, was unhelpful. I inquired about a discount or possibly a complimentary bottle of coke due to the long wait, but he declined. He suggested a carryout instead, but I explained that we don't have a vehicle, which is why I opted for delivery in the first place. The GM then suggested cash transactions.

I placed an order online for delivery at the store in Espanola, New Mexico. Online, the delivery time said ** mins. When I called the store, an employee named Mariah (who wouldn't give her last name) said it would take * hours for my order to be delivered. I requested to speak to a manager but got placed on hold for nearly ten minutes and then got disconnected. I called back a few minutes later and explained the issue. The general manager, Joseph, was not helpful. I asked if my order could be discounted due to the long delivery time, or if we could receive a bottle of Coke, but he said no. Joseph suggested canceling the order for a full refund when I mentioned we didn't have a vehicle which was why we opted for delivery in the first place.

I made an online order for delivery at around 11 p.m. from the Espanola, New Mexico store. The estimated delivery time online was ** minutes. When I called the store, an employee named Mariah refused to provide her last name and mentioned it would take * hours for my order to arrive. I requested to speak to a manager but was put on hold and then eventually disconnected after waiting for almost ten minutes. I called back and explained the long delivery time issue to Mariah. The general manager, Joseph, was unhelpful. I inquired about a discount due to the extended wait time or receiving a bottle of coke, but he refused, suggesting I opt for carryout if I didn't want to wait. I explained that I ordered delivery because we didn't have a vehicle. Joseph then advised canceling the order for a full refund. When asked for his full name, he declined. I was left perplexed about how the order could proceed.

I made an online order for delivery at a Domino's store in Espanola, New Mexico for ** pm. The estimated delivery time online was ** minutes. However, when I called the store, an employee named Mariah declined to provide her last name and informed me it would take one hour to deliver my order. I requested to speak to a manager and was put on hold before being disconnected after waiting for nearly ten minutes. After calling back, I explained my dissatisfaction with the extended delivery time to the general manager, Joseph, who was unhelpful. When I suggested a discount due to the delay or a complimentary item, he refused and recommended cancellation for a full refund. I mentioned we didn't have transportation, explaining why delivery was necessary. The manager did not offer a resolution, and when I asked for his full name, he denied providing it. I was puzzled by the long wait considering the limited deliveries before mine and the small size of Rio Arriba County, especially since the store closed at midnight, and the call was made between 11:15 pm and 11:30 pm. I found the customer service skills of both the manager and Mariah to be inadequate.

I made an online order for delivery around ** pm from the Espanola, New Mexico store. The estimated delivery time online was ** minutes. When I called the store, the employee "Mariah" declined to provide her last name and mentioned it would take up to * hours for delivery. I requested to speak to a manager and was put on hold for nearly ten minutes before being disconnected. After a short wait, I called back to explain my concerns about the extended delivery time. The general manager, Joseph, was unhelpful. I suggested a discount or a complimentary item due to the delay, but he refused and recommended a carry-out instead. I explained we couldn't do carry-out as we lacked transportation, which is why I opted for delivery. Joseph then proposed canceling my order for a full refund. When I asked for his full name, he refused to provide it. I felt puzzled as there were only * deliveries ahead of mine, knowing the area isn't large and they closed at midnight with the call occurring between **** pm and **** pm. The lack of concern and poor customer service from both the Domino's manager and Mariah left me dissatisfied. I believe Domino's should compensate for the inconvenience.

I ordered delivery online at the Espanola, New Mexico store for around ** pm with an estimated **-minute delivery time. When I called, the employee (Mariah) didn't provide a last name and informed me it would take ** hours for delivery. Upon requesting to speak to a manager, I was put on hold for almost ten minutes and eventually disconnected. After calling back, I spoke to the general manager, Joseph, who was unhelpful. I suggested a discount or a free drink due to the extended delivery time, but Joseph declined. He recommended canceling the order for a full refund instead. I found it puzzling as there were only * deliveries before mine in a small county with early closing hours. Joseph was uncooperative and refused to provide his full name. The service from both the manager and Mariah was disappointing. I believe Dominos should compensate for this inconvenience.

I purchased a Large Philly Cheesesteak pizza on 2/20/[redacted] at approximately 12:30 pm. While eating, I discovered a hard, sharp object baked into the pizza, resulting in damage to my tooth. I promptly contacted the manager, Mr. John, at store #[redacted]. He instructed me to bring in the pizza for a full refund, documenting my information on the box and taking photos to share with the Store Manager and General Manager, Brett Holloman. When I followed up on 2/21/[redacted], the General Manager advised me to reach out to Customer Care, stating they had refunded me and exhausted their efforts. Sustaining a personal injury due to a foreign object in the food, I am seeking communication from Corporate regarding this incident. Thank you, Mr. Basil Allen.

The order I received took over 2 hours for delivery, and when I inquired about its whereabouts, they had no record of it. It eventually arrived with missing items. When I called to address the issue, I overheard the manager cursing and causing a disturbance in the background. Despite explaining my situation, the service was unhelpful, suggesting I order from somewhere else. It seems the store may be short-staffed with young employees. The manager's behavior was unacceptable, and I would prefer another local store for delivery in the future. Although they offer free items for mistakes, they never follow through, making me doubt their credibility. All I want is to receive the correct order without any hassle.

I used to work at Domino's in Bountiful, Utah. Recently, the company changed how drivers are paid by allowing customers to add a 10% tip to their order, causing me to quit due to the low wages. Drivers cover vehicle expenses, maintenance, insurance, and fuel costs themselves. Previously, customers could tip drivers directly at the door, usually giving $3 to $5. With the average order being $10 to $15, a 10% tip is only $1 to $1.50. This change is hard on drivers, who are crucial to the business. Domino's may lose many drivers if they don't return to the previous tipping system of letting customers sign at the door and tip then.