Domino's Pizza Customer Service Issues

I placed an order for pizza at 7:22 pm with an estimated delivery time of 55-65 minutes. According to the tracker, the pizza has been out of the oven since 7:40. At 8:45, I called the store to inquire about the delay and was informed they were short on drivers. They mentioned it would not leave for another 30 minutes. I expressed my frustration, as if I had known earlier, I would have made alternative plans. My children need to sleep by 9 pm for school, and we are still waiting for at least another half-hour before it even departs from the store. The situation is frustrating. Although the store offered a credit for my next order, I am disappointed with the service and unlikely to order again. Despite my dissatisfaction, I confirmed that I still wanted the pizza as I had already paid for it. It's disheartening to see over $60 worth of pizza just sitting there untouched.

On February 25, my online delivery order journeyed through multiple calls to Domino's from 7:30 pm to 9:40 pm. Upon my 1st call, the employee assured our order was next but couldn't provide an ETA due to limited drivers. At 9:00 pm, I wanted to cancel due to the long wait but the employee abruptly agreed and hung up. In the 3rd call, I asked about the refund proof, which was confirmed for Wednesday. Despite canceling, a kind driver delivered the food, apologizing for delays and gifting a Coca Cola. Although contacted later by a Domino's staff member accusing us of theft, the issue was resolved with the help of the local police. We aim to tip the driver, appreciating his service during the chaotic situation.

I ordered at 8:16 PM, but the delivery only arrived at 10:16 PM, which left us waiting 2 hours for cold and unsatisfactory pizza. I was frustrated to learn that the driver had multiple deliveries to make and this was not communicated earlier. Despite receiving a text at 8:29 saying the pizza was on the way, the delay was unreasonable, especially with hungry grandkids waiting. The lack of apology from both the store and the driver was disappointing. This experience has left me questioning ordering from Domino's in the future and I believe a refund is warranted. Thank you. - Carolyn F.

I visited Domino's at [redacted] Fairburn Rd Atlanta, GA [redacted] today. Upon arrival, I parked and a delivery driver approached rudely, demanding me to move. Inside, the driver verbally threatened me, even after I requested to speak to a manager. The manager did not handle the situation well, allowing the driver to continue threatening me. I felt so unsafe that I considered calling [redacted]. Despite getting my food and paying, the lack of support and customer service from Domino's has left me so uneasy that I worry about the safety of my family at home. It is disappointing how Domino's prioritized my pizza order over ensuring a safe and respectful environment for customers.

I had a terrible experience with an online order from Damascus. The pizza arrived after 59 minutes, cold, and it was the wrong order. The delivery time was supposed to be 22-32 minutes, but it was way off. When I called to inquire, Jason mentioned the tracker was inaccurate and asked me to call back in ten minutes. Following up, I was informed that Jackson had to return for a missing soda. They said I would receive a credit, but the pizza came late, and the driver mentioned multiple deliveries. Upon calling again about the wrong order, Jason's response was defensive, stating no charge was made. I was told the computer was responsible for changing the order, which was frustrating and unprofessional.

I am writing to express my disappointment with my recent order from the [redacted] W 26th St. Chicago IL [redacted] location. My order was extremely delayed, arriving three hours late. To make matters worse, the brownies I ordered were burned, and the pizza was cold upon arrival. After contacting the restaurant, I was informed that the driver had forgotten my order, leading to further delays. The manager offered to prepare a new order, but it took another hour before it arrived. Unfortunately, the replacement cookie brownies were also burned. I have photographic evidence of the poor quality of the food I received. Overall, I am very dissatisfied with both the service and the food quality provided during this experience.

The Domino's in Paris, KY requires an investigation. Firstly, the manager has an employee who has stolen money from the cash register multiple times, yet she continues to allow her to work there. Secondly, there is an alcoholic driver whose wife has reported him to the police for driving under the influence. The manager advised him not to drive to evade getting into trouble. Additionally, there is a delivery driver who is selling marijuana while making deliveries and provides some to the manager to turn a blind eye. Most employees smoke marijuana inside the store, away from the cameras, using vaporizers. This manager seems to be engaging in illegal activities while letting go of trustworthy employees.

I had a disappointing experience with Domino's on Friday, March 1st. We ordered from the Rice Street and County Road C location around 2:30 pm. The tracker showed our order as arrived, but when we called, they claimed the driver had tried to contact us, which wasn't true. I checked my daughter's call log and there were no calls from the driver. The staff at the store were disrespectful when I inquired and requested to speak to the manager. They insisted the driver had called, but I was certain that didn't happen. When I asked for the owner's name, they only provided "Gregg" without a last name or contact information. Due to the lack of communication and cold food, I decided to cancel the order. My name is Shannon, and the order was under Savannah. We are long-time customers of Domino's, but this experience has made us reconsider our loyalty.

I ordered two bacon and onion pizzas from your Big Bend and Sulphur Springs store, where I've ordered many times before. On my way home from work, I picked up my order and discovered it was completely wrong. When I returned to the store, I was disappointed by the lack of assistance and understanding. The staff seemed indifferent to my concerns and even the person who took my money didn't check the order properly. The way I was treated when trying to resolve the issue was unacceptable. I feel compelled to bring this to the owner's attention and discuss it with all employees involved. My name is Douglas Hammond, and I can be reached at [redacted]. I kindly request the owner to contact me and arrange a meeting at the restaurant to address this matter.

I placed an order for food at 8:45 pm. After waiting for over 2 hours, I attempted to contact the store at [redacted] Boston’s Road. Despite making 12 calls with 30 minutes of waiting each time, I received no response. It is currently 1:31 am the following day, and my food has still not arrived, showing as "being custom made" on the tracker. Tonight, I had a child with diabetes who needed to eat to take medication. Due to the delay, I had to purchase something else for him as I had already spent $27 at Domino's. I am deeply disappointed and seek a full refund for the time and money wasted. I still expect to receive the pizza tomorrow. Waiting for 5 hours has been inconvenient, and if this occurs again, I will have to reconsider being a loyal customer.

On February 1, [redacted], I placed an order for 2 chicken habanero sandwiches, 2 chicken Caesar salads with 6 ranch dressings, a chocolate lava cake, and a cinnamon twist. When the delivery arrived, one of the salads was missing. After raising the issue, the delivery person promised to bring the missing salad. Upon returning, they brought a garden salad instead of the correct Caesar salad. This has happened before in February, and despite contacting the manager Jeff, the orders continue to be incorrect. I feel this may be intentional poor service. As an African American customer, I suspect discrimination. I plan to contact the local Dominos store to rectify this situation. It is crucial for the owner of the store at [redacted] Rigsby in San Antonio, Texas, to be aware of this issue. My name is Patricia McDaniel, located at [redacted] Edna, San Antonio, Texas. Should this problem persist, legal action may be considered.

I encountered an issue with my pizza order on 3/1/19 at 9:36 PM. I noticed the pizza had no cheese when I got home, and when I called to address the problem, the person on the phone was dismissive. I asked for a replacement with cheese but was rudely treated and hung up on multiple times. Eventually, I spoke to a manager who suggested I could come in for a new pizza, but it was past 10 PM when I was able to reach them, and the store was closing. I didn't want to inconvenience the staff, so I left the matter unresolved. I still have the cheeseless pizza and would appreciate prompt assistance in resolving this issue.

I've had a frustrating experience during my recent visits to the Gautier Mississippi store. The first incident involved being told they were closed when he was still working and offering leftover items. Despite receiving an apology later, the situation was not resolved. Today's visit was even worse, with the drive-thru being empty, leading to a long wait for pizza. Inconsistent information was provided, and the wait times varied. I managed to get my order in 17 minutes, which was not as long as initially indicated. This poor service has led me to consider sharing my experience in other reviews.

I had a terrible experience with manager Christie on March 3rd, [redacted], at 4:00 PM at the store with telephone number [redacted]. We've had issues with undercooked pizzas previously, so we followed the manager's advice to order well done. Unfortunately, this time, Christie burned the pizza intentionally, and I have photographic evidence. When we called and spoke to Christie, she refused to recook the pizza and accused us of wanting free pizza, which was not the case. She hung up on us twice without offering a resolution, leaving us with a burnt pizza. I have reached out on Facebook and filed three complaints. I am looking for a solution and hope for your assistance. I will continue contacting Domino's until this matter is resolved. I believe Christie should be held accountable, and we should receive credit for the two burnt pizzas. I hope that you take this matter seriously and not disregard it like others tend to do nowadays.

This store is the closest one to where I live, but I have already encountered problems. I'm not sure what's happening here - whether the employees need more training or just need to pay more attention. I ordered a large pan pizza and clearly specified it to the cashier, but instead of explaining that they only have medium pan pizzas, she proceeded with the order as she saw fit. When I received the pizza and pointed out it was large, not medium, she insisted that pan pizzas are not available in large size. Why didn't she clarify this in the beginning? I'm not part of Domino's staff, so I couldn't make that decision. Please don't disregard customers' orders. This experience left me very upset, and unfortunately, it seems to be a recurring issue at this location.

Around 19:42, I placed an order for collection. I waited 10-15 minutes, and my online tracker indicated that my pizza was ready. Upon arriving at the Sutton In Ashfield Domino's, I waited an additional 5-10 minutes as the staff seemed unaware of my presence. When I finally received my pizza and returned home, I discovered they had given me the wrong order. I called Domino's to report the mistake, and they promised to send a replacement pizza in 35-45 minutes after taking my address without offering an apology. After an hour passed, I called the Sutton Domino's, and they claimed they didn't have my address despite me providing it twice and not receiving any missed calls. The shift manager, Shaz, was rude and unprofessional on the phone. I requested a free dessert for the inconvenience, but he refused initially. After a brief argument, he agreed to make another pizza. I am disappointed with the service and do not plan to order from there again despite enjoying the food, as I have encountered multiple issues with the Sutton Domino's staff.

I ordered pizza over an hour ago, actually closer to two hours ago. I called and was informed by a male employee that it was out for delivery, but he transferred me to his manager, Richard. Richard mentioned the pizza had been out for delivery thirty minutes ago and said he needed to check the policy. After being placed on hold for an extended period, I called the store on another line to cancel as it had been over an hour and would arrive cold. As I was getting ready to leave, the delivery girl unexpectedly arrived. I explained that I had canceled the order due to the delay and she mentioned my card had already been charged. Despite her insistence, I refused to pay for the cold pizza. This experience was disappointing, and I won’t be ordering from this Domino's branch again due to the rude and disrespectful customer service over the phone.

I recently ordered a pizza for delivery and encountered a series of unprofessional actions. The designated driver was late, arrived and loitered in the parking lot, then asked for directions to my building despite being right in front of it. When I confirmed the location, he questioned if he needed to climb the stairs, displaying a lack of professionalism. Subsequently, the driver left with my paid order, leading me to feel like the company not only deprived me of my meal but also of my time and funds. Upon contacting the manager, I was met with indifference and offered a replacement with another driver. Being a loyal Domino's customer, I am deeply disappointed by this experience. The dismissive attitude of the staff and the recurring issues at this specific store are concerning. It is now well over an hour since my original order, and I am still without resolution.

I recently placed an order online at the LB McLeod Road store, the same one I ordered from back in February. When I realized it was set for pick-up, I called the store at [redacted] to switch it to delivery. The manager said there would be a $4.95 fee, which I agreed to. However, when I provided my address, the manager rudely refused delivery stating they don't deliver there. Even though I had received delivery before to that address. After a disappointing interaction, I asked for a refund as I had paid $19.99 online for the $5.99 deal. The manager curtly said they would refund the money but I would need to contact my bank to cancel it. Frustrated, I requested his name and a corporate number to report his unprofessional behavior and was met with more rudeness. The manager's disrespectful attitude was unacceptable, and I felt compelled to share my negative experience.

Good afternoon, I am Margarita Varela (Reyes), a long-time Dominos customer. Recently, I encountered an issue with a delivery order at the Dominos branch in Edinburg, Texas on University Street. After waiting for over an hour for my pizza delivery, I called the store to inquire about the delay. I was informed that the delivery person had supposedly attempted to deliver to my address, although no one had knocked on my door. Despite my attempts to communicate with the manager, I received no response until I mentioned contacting the corporate office. This experience left me feeling very disappointed and frustrated, especially considering how frequently my kids and I order from this particular Dominos location due to their love for the pizza.