Domino's Pizza Customer Service Issues

Good Evening, I recently visited the Goondiwindi store and encountered a situation where I wanted to order a Phili Steak Pizza with the Garlic Bread Lovers' crust. Nathan, the on-duty manager, informed me in an abrupt manner that I could not place that specific order. However, with the help of Felicity, another service attendant, I was able to customize my order by creating my own pizza with the desired toppings. I was disappointed by Nathan's lack of assistance and customer service skills as he did not offer any alternatives and simply walked away after pointing at the menu. It would benefit both Nathan and the store if he received additional training in sales and customer interactions to improve the overall service experience. Kind Regards, Leesa S. [redacted]

I placed an order which arrived over 45 minutes late. Despite receiving a confirmation text, the food was cold. The driver did not allow me to inspect the food before payment. When I called to complain, the staff gave poor customer service and refused to replace the order or take responsibility. I eventually went to the shop myself, where the staff were unhelpful. Another customer also had a complaint. After some back and forth, a different staff member offered to fix the issue and deliver the food. However, when it arrived, I found a significant amount of hair in the food. I am very disappointed by the low quality of service at your Leeds Street branch since it reopened.

I ordered a large bacon pepperoni pizza for delivery tonight. Initially, the price I was quoted was $20.39. Doubting the accuracy, I called to confirm the cost. Another staff member told me a different price of $17.49. Upon questioning the discrepancy, she rudely replied, "because you weren't smart enough to use the coupon." I am willing to pay the extra amount if it was my oversight, but there is no excuse for such rudeness towards a loyal customer. This unpleasant incident occurred at the Ohio Street store in Moxam (Johnstown, PA). As a business owner myself, I understand the importance of respecting customers. If my staff ever behaved this way, they would not remain employed. Customers are the reason businesses thrive.

I am extremely disappointed and frustrated. Last night, I waited from 11:30 p.m. until 1:00 a.m. for my pizza delivery at a hotspot location, but it never arrived. My order number is [redacted]. I feel that my time and gas were wasted. Despite being charged, the app falsely claimed that my order was delivered. To make matters worse, I even tipped the driver 15%! When I called the store around 12:40 a.m., they initially assured me the pizza was en route, only for subsequent calls to go unanswered as the store apparently closed. This ruined my New Year’s Eve plans as my family and I were eagerly awaiting the pizza for our celebration at midnight. I am seeking an apology, a refund, and some form of compensation for the two hours I spent waiting and the time taken away from my loved ones. This unprofessionalism has left me upset and uncertain about returning to this establishment. I believe all staff, including the driver and those who answered my calls, should face consequences for their poor service. Their negligence should not go unpunished.

I made an order (order #[redacted]) for a pizza from the Dominos store at [redacted] Ardmore Blvd Pittsburgh, PA [redacted]. Placed the order at 6pm and noticed at 6:21pm that my order was checked. By 7:00pm, my status hadn't changed. I called the store at that time to inquire about my order. The representative I spoke with, supposedly the manager, was rude and talked over me, mentioning they were short-staffed and running late. I tried to express my concern about a potentially cold pizza being delivered. The manager said it would take another 20-25 minutes. I wanted a fresh pizza, not a cold one that had been sitting out. When I asked for the manager's name, I was refused. Due to the rudeness and lack of understanding, I canceled my order. It was a disappointing experience, and I believe businesses should know how to communicate with their customers effectively.

My experience at Domino’s Store #[redacted], Patrick Mill location was very disappointing. Despite frequently receiving incorrect orders, enduring long delivery times, and inconsistent cheese amounts, the incident that stood out was witnessing an employee not wearing gloves while handling food. When I raised this concern to the staff, the situation escalated, with the employee dismissing my worry and the management struggling to handle the issue effectively. The lack of attention to food safety and hygiene practices was concerning, leading me to voice my discontent to the management and eventually deciding to report the incident to the Department of Health and Domino’s higher authorities. It was a frustrating and unprofessional encounter that left me questioning the overall food handling practices at this establishment. I advise others to be cautious when ordering from this location due to the lack of proper hygiene protocols observed by some staff members.

I recently called Store [redacted] in Issaquah, WA to place an order. After charging my card, they called back a few minutes later to inform me that they no longer deliver to my location despite being only five miles away. Instead of rectifying the error by delivering the pizza, the manager opted to refund my card, which as we are aware, can take a few days. I am disappointed with this experience and will not be using your services in the future. It would be beneficial for your company to provide training to managers on how to appropriately address and resolve issues they have created.

I have regularly ordered delivery from your store on 122nd Street in Portland, Oregon, to my home on [redacted] SE Stark Street for over four years. Unfortunately, there was a recent issue with my online order not being received, leading to confusion. I was also informed that there was no "Pacific Vegetarian" pizza available, despite ordering it before. The pizza was made by Kyle, who I was told is not the manager, and the delivery was handled by Maxwell. Due to these problems and being misled on multiple occasions, I have decided to stop ordering from your store. I hope that the management issues can be resolved. Thank you for your attention to this matter.

Please inform me when you plan to remove your latest ad from television. The commercial featuring people slamming their heads on the table and scrutinizing pizza toppings is absurd. The excessive advertising for Domino's is off-putting. I will not buy Domino's pizza until these offensive ads cease. The creators and approvers of these ads should be held accountable.

Hello, I am writing to express my concern about one of the assistant managers at your Jacksonville location. I have observed some concerning behavior, including a short temper and inappropriate comments made by this manager. As a current employee at Domino's, I have information that could be relevant. Please reach out to me at your earliest convenience to discuss this matter further. Thank you.

On January 4th, I placed an order for a pizza using my pizza reward points and opted for an upgrade. The total cost pre-tip was $5.92. While the pizza arrived on time, I was disappointed to find it completely wrong and unappetizing. The pizza was messy, covered entirely in sauce, with no distinguishable crust. Additionally, the toppings were incorrect, as I received diced tomatoes, extra cheese, onions, and no bacon instead of the BBQ chicken and bacon pizza I had ordered. When I contacted the store, I faced difficulty reaching a staff member as the phone rang multiple times. On speaking with an employee, I was promptly placed on hold for over 15 minutes before giving up. I am seeking a refund for my order and a restoration of my pizza reward points. My order number is [redacted], and the Domino's location is [redacted]-14 N. Clark Street, Chicago, IL [redacted].

Delivery Issue and Poor Service I experienced a frustrating situation with my recent pizza delivery. Despite updating my phone number before placing my order, the delivery driver couldn't reach me due to an outdated number. My pizza profile included detailed instructions on reaching my address, which seemed unutilized by the staff. After canceling the order to avoid receiving a cold pizza, I was disappointed by the lack of follow-through and accountability from staff members like Marrisa. It seems that the advertised delivery process was not effectively implemented, leading to a dissatisfying experience. I believe that if a delivery fee is charged, ensuring the successful and timely delivery of the order is crucial. I am seeking an explanation for these service failures and the reluctance to take responsibility from the franchise. I eagerly await a response to prevent further inconveniences like having to prepare an alternate meal. Thank you. - John P.

As a considerate customer, I recently disposed of my pizza box and realized the impact of non-recyclable waste from your company. This prompted an idea - could your marketing team create a reusable pizza box for deliveries? Customers like me could pay a refundable deposit (maybe around ten dollars) when ordering with this box for the first time, which would then be deducted from our bill. Subsequent orders would be delivered in the same durable box, with the driver collecting the previous one for cleaning and reusing. To incentivize participation, customers using the reusable box could receive a discount on their pizza. This eco-friendly initiative not only appeals to environmentally conscious consumers like myself but also fosters customer loyalty while setting your company apart in the market. I believe this innovative approach would resonate well, especially in green-focused communities like mine in Bend, Oregon. - G.K. from Bend

My girlfriend and I recently ordered pizza online from Domino's a couple of weeks ago. Despite placing the order before the cutoff time, we received a call ten minutes later informing us that the store was cleaning and unable to deliver our order. They offered a free pizza for the inconvenience, which I accepted, providing my name and phone number for reference. When I tried to redeem the free pizza recently, there was no record of my previous interaction with the store. The manager, who I suspect I spoke to initially, seemed disinterested and unhelpful, suggesting I contact the general manager, Sharon, who also did not offer any solutions. This has been a recurring issue at this Domino's location, and despite being a long-time customer, I am disappointed by the poor service and quality of the food. I have decided to avoid this store in the future due to the consistent problems I face whenever I order from them. I hope management addresses the incompetence and rudeness of the staff to prevent such incidents in the future.

Hello, my name is N' Kem Harbor. I work at Domino's Pizza. Recently, my General Manager hasn't scheduled me for two weeks because I mentioned I was exploring other job opportunities. I didn't say I had another job, just that I was looking for one. When I asked her about it, she said she gave the hours to others who wanted them, assuming I didn't want to work. I was only seeking a job with better hours and pay, as I wasn't happy with the late shifts. The work environment is problematic as some drivers are disrespectful, rude, and act as if they are in charge. The GM is often absent, just sitting in her car smoking. I witnessed a manager mistreat a teenager in the store, which was recorded but not addressed properly. I haven't been officially fired, but I'm not on the schedule either. I believe I'm being unfairly treated for expressing my job preferences. It would be appreciated if someone could get in touch with me to discuss this matter further as I feel discriminated against.

On January 20, [redacted], at 9:50 p.m., I placed an order for a pizza. Unfortunately, my order wasn't processed until 10:40 p.m. and the delivery only arrived at 11 p.m. This is not the first time I have faced issues with this Domino's location. Previously, they even canceled my order without any notification. Despite receiving a refund and credit in the past, the credit was not applied to my recent order. To add to the frustration, the food delivered was incorrect as it was missing the chicken in the chicken carbonara. I have tried calling the store multiple times without success, as they only seem to answer during the day. I am deeply dissatisfied with the continuous problems I encounter when ordering from this particular Domino's. I am seeking a full refund and request that the credit be issued back to my card. This experience has left me reluctant to order from here again and has also deterred my friends from doing so.

Hello, I am Cathy Johnson, the owner of Praties Rosny franchise. I am facing an issue with one of your Southern Tasmanian area managers who goes by the name Ben French. He has been aggressive, abusive, and a bully towards me. During his recent visit to my store, he even resorted to threatening me. I am considering obtaining a restraining order against him to ensure the safety of my staff, customers, and store. Mr. French's behavior is unacceptable for someone working in the service industry. I urge you to address this matter promptly. I have been running my business at lg 1 18 Ross Ave Rosny Park for 19 years and never encountered such a volatile individual. His actions not only embarrassed himself in his Dominos uniform but also reflected poorly on your company. I expect an apology letter for the disturbance caused to me, my staff, and customers, as well as an apology for his offensive behavior. If this issue is not resolved, I will have no choice but to pursue legal action. Thank you for your attention to this matter. Cathy Johnson - Praties Rosny

Good morning. On January 20, [redacted], I placed an order at Canton Domino's Store number [redacted] with Order number [redacted]. I want to address a concerning experience I had with the customer service. While the initial interaction was pleasant, my order disappointingly lacked the requested cheese and peppers on a Large Pizza. Despite confirming this with the staff, I only received one packet of each when the delivery arrived at my hotel room. Upon calling the store to inquire, I was met with rudeness and unhelpfulness from the staff member, leading to a frustrating situation. The pizza also arrived burnt around the edges and slightly cold, potentially due to the weather conditions that night. As a loyal Domino's customer, I hope this feedback can be used to improve the service and ensure accurate and satisfactory orders in the future. Thank you, Tony.

On January 13, [redacted], I contacted Domino's Pizza store number [redacted] at [redacted] between 3:30 - 3:50 pm. An employee answered the call without providing a name but stated they were from Domino's. I ordered a half-half pizza, was quoted $16.22, and provided my credit card information, name, and the phone number from my workplace. Subsequently, a staff member from the same Domino's location called my workplace to inform me that the requested pizza could not be made. Despite not receiving a name, she provided pricing for alternative pizzas, and the new order was delivered at 5:30 p.m. without a receipt for the cancelled pizza. I visited the store on January 14, [redacted], and spoke with the duty manager who searched for my original order number, which was no longer in their system. He mentioned a refund would take 3 to 5 business days to reflect on my credit card statement. Upon revisiting on January 21, a different manager advised me to contact my credit card company for the refund. It has been 4 business days since January 15, and today, January 23, [redacted], marks a total of 6 business days. I am seeking a credit of $16.22 for the cancelled pizza that I was billed for but couldn't receive. Your help in resolving this matter is greatly appreciated.

I reside on the border of Lyndhurst, NJ, and North Arlington, NJ. Recently, the Domino's located on [redacted] Kearny Ave, Kearny, NJ [redacted], declined to deliver to our address. This was surprising as we have been loyal customers for six years, and they have always delivered to us in the past without any issues. Despite delivering to houses across the street in North Arlington, they claimed our location was now too far for delivery. What baffled me the most was the lengthy wait of one and a half hours before informing us, leaving me with a hungry toddler and forcing me to cook after a long shift at the hospital. This situation was frustrating and unacceptable. When I called, I spoke with two different employees who provided conflicting explanations for the refusal, leading to further confusion and disappointment. The manager's behavior in the background was also concerning. I have decided to support my local family-owned pizzeria where I feel valued as a customer.