My name is Jennifer Fowler, and if you need to look up my account or ordering history m...
GetHuman2218878's customer service issue with Domino's Pizza from February 2019
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The issue in GetHuman2218878's own words
My name is Jennifer Fowler, and if you need to look up my account or ordering history my phone number is **********, and my address is **** Laurel Drive North Fort Myers FL. Threw days ago, I called and placed an order to the Domino's Pizza in North Fort Myers. When we received our pizza, a medium pan pizza with bacon and banana peppers, it was overdone and on the second slice of pizza my husband had, he got a long hair in his mouth. It was baked underneath the cheese so we know it didn't come from us. I called the store and very politely explained that there was a hair in our pizza and the manager told us that they would come pick up the pizza and bring us a fresh one. When we got the second pizza, it did not have banana peppers on it and was very undercooked. I called back and told them that I understand things happen and told them that it was wrong, and they offered to bring me yet another one and I said we were tired and going to bed and they said that the next order would be on them, they would replace it again next time. I agreed and thanked them. So, fast fwd to tonight, I just called. Tonight is Friday night, and I spoke with the same manager. She started off by telling me, VERY rudely, "Yes ma'am, I remember you, and I'm gonna say that first of all I that hair didn't come from my store, no one in here has long brown hair." I said, well ma'am, it was under the cheese. She then said "You're stupid if you think I am going to believe that you didn't put that hair in there, but anyway what can I do for you, why are you calling!?" I then explained to her that I had called back that night because the second pizza was wrong, there were no banana peppers on it and it was undercooked, so I would like to go ahead and get that, in addition to ordering a couple more items. Before I could even finish what I was saying she said "Yes there were!! There absolutely were banana peppers on there and it was NOT undercooked, the pizza was FINE. And you didn't call back because I was here and you're STUPID if you think I'm going to believe you." At this point I was almost speechless, and shocked that she talked to me like that. I did, in fact call back that night. I have worked in food service and restaurants for a long time and I normally am not one to complain, but my fiance and children and I are on a very fixed budget and when I order something I expect to get what I pay for. Above that, I expect more than anything to be treated with simple human decency and respect. I am very upset that I was called a liar and called stupid by someone who is supposed to be running a store with Integrity, compassion and professionalism. The managers name is Alta. The Dominos location that I am speaking of is located at **** bayline Drive in North Fort Myers Florida. I can be reached at *** *** ****. Please contact me to let me know what you guys can do to make this right! Thank you and God bless.
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