My debit card was double charged for a purchase I made on *-**-**** at store * ****. T...

GetHuman5287207's Complaint issue with Dollar Tree from September 2020

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5287207's own words
My debit card was double charged for a purchase I made on *-**-**** at store * ****. The double billing shoes on my bank statement *-**-****. On Friday, *-**-****, I returned to the store and spoke with the manager regarding the double billing. First, she told me that she, herself, had been double billed, but the money was replaced in her account the next day. She told me to wait a couple more days and the money would reappear in my account. I told her it had been a week since I had been double billed and NO money had returned. She told me that Dollar Tree doesn't allow stores to refund money for double billing, and gave me a phone number, (which turned out to be the WRONG number), for corporate. I asked if she and I could make the call together in her office so that she could help me, since she had access to my documentation, (store receipt, my bank statement), but she said she couldn't interfere in my business. She then told me to call my bank and they would take off the double charge. I called them, and when the teller stopped laughing she told me the store would have to remove the charge. I want my $**.** back. Please, help

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Dollar Tree

Complaint issue
Reported by GetHuman5287207
Sep 21st, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 384 others
0 customers following this


GetHuman5287207 started working on this issue
Sep 21st, 2020 9:07pm
GetHuman5287207 indicated the issue is not fixed yet.
Sep 22nd, 2020 4:00am