I have a Santa gig coming up next week for ** children. I ordered ** plush toys from yo...

GetHuman-russ_cla's Complaint issue with Dollar Tree from October 2019

Help with my Dollar Tree issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-russ_cla's own words
I have a Santa gig coming up next week for ** children. I ordered ** plush toys from your website , October ** and was told my estimated delivery is October **, when I checked the order status after receiving my order confirmation number. On the **th I checked order status again and it was changed to the **th. Today is the **th, order status shows no record of sale. I call customer service and they said they will return my money that was quickly taken from my credit card, even WHERE NO INVENTORY EXISTS. I ordered these the same day I was emailed their xmas catalogue. Why did I not receive an email or call so I could make other plans? Why did I have to call customer service to find out there was a problem with my order? I am very familiar with managed resource inventory and this issue would never happen anywhere. You dropped type ball dollar tree, please make sure my card account is credited. A lump of coal for you! PS: please advise and confirm when my card account has been credited order number is: EC*********

GetHuman-russ_cla did not yet indicate what Dollar Tree should do to make this right.

I have an issue with Dollar Tree too
How GetHuman-russ_cla fixed the problem
message the better business bureau and the attorney general for falsification.
Please help with my Dollar Tree issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Dollar Tree customer problems.
Does Dollar Tree Pay for Shipping on Returns or Exchanges?How Do I Check That Status of My Dollar Tree Refund?How Do I Return an Item from Dollar Tree?How Do I Exchange an Item from Dollar Tree?How Do I Get a Refund from Dollar Tree?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I bought a dog toy from Dollar Tree for Christmas, which I have the receipt for...Me and my * children arrived at dollar tree (location below) *******, ***pm, but...Hello,**I have a suggestion for Dollar Tree since I am a Dollar Tree Addict...I tried your bread and I ****ed all day and it was so gross your bread is hard as...Your store on metropolatain Pkwy is in other words filthy the coolers are molded...I would a copy of two recipts one was purchased at **** e market st Harrisonburg va...why do your stores no longer carry many light bulbs in the Omaha, Ne stores? I u...Just wanted to give a great compliment to Mr. Antwon on the store on Camp Wisdom...
Do you have a customer issue as well?
We can help you get Dollar Tree's attention and get better help faster. Tap below to get started.
Having Dollar Tree issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Dollar Tree

Complaint issue
Reported by GetHuman-russ_cla
Oct 30th, 2019 - 3 years ago
I have an issue with Dollar Tree too
Fixed
GetHuman-russ_cla shared how to fix
Seen by 22 customers so far
Similar issue to 1065 others
0 customers following this
Items needed
Order number
Billing address
Email address
Phone number
Name on account

Timeline

GetHuman-russ_cla started working on this issue
Oct 30th, 2019 6:11pm
GetHuman-russ_cla indicated the issue is not fixed yet.
Oct 31st, 2019 3:49pm
GetHuman-russ_cla confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 9:13pm