I have a Santa gig coming up next week for ** children. I ordered ** plush toys from yo...

GetHuman-russ_cla's Complaint issue with Dollar Tree from October 2019

Help with my Dollar Tree issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-russ_cla's own words
I have a Santa gig coming up next week for ** children. I ordered ** plush toys from your website , October ** and was told my estimated delivery is October **, when I checked the order status after receiving my order confirmation number. On the **th I checked order status again and it was changed to the **th. Today is the **th, order status shows no record of sale. I call customer service and they said they will return my money that was quickly taken from my credit card, even WHERE NO INVENTORY EXISTS. I ordered these the same day I was emailed their xmas catalogue. Why did I not receive an email or call so I could make other plans? Why did I have to call customer service to find out there was a problem with my order? I am very familiar with managed resource inventory and this issue would never happen anywhere. You dropped type ball dollar tree, please make sure my card account is credited. A lump of coal for you! PS: please advise and confirm when my card account has been credited order number is: EC*********

GetHuman-russ_cla did not yet indicate what Dollar Tree should do to make this right.

How GetHuman-russ_cla fixed the problem
message the better business bureau and the attorney general for falsification.
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Dollar Tree

Complaint issue
Reported by GetHuman-russ_cla
Oct 30th, 2019 - 3 years ago
GetHuman-russ_cla shared how to fix
Seen by 22 customers so far
Similar issue to 1065 others
0 customers following this
Items needed
Order number
Billing address
Email address
Phone number
Name on account


GetHuman-russ_cla started working on this issue
Oct 30th, 2019 6:11pm
GetHuman-russ_cla indicated the issue is not fixed yet.
Oct 31st, 2019 3:49pm
GetHuman-russ_cla confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 9:13pm