I opened an account for my husband back in August and received our first package with a...

GetHuman1537359's customer service issue with Dollar Shave Club from November 2018

3 views | 2890 similar | 0 following
Help with my Dollar Shave Club issue
First: share to improve GetHuman1537359's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1537359's next move: find and follow the right step-by-step guide.
Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1537359 will need to dig through the advice provided by Dollar Shave Club, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1537359 can let us know if they help or not.
Before contacting them, items GetHuman1537359 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1537359's own words
I opened an account for my husband back in August and received our first package with a starter kit before the month was over. We were scheduled to receive our next order at the end of September. We were out of town and had some major life events that resulted in not realizing how much time has passed, but we never received the second shipment. I double checked your website and it claims to have shipped on Sep **, but there is no shipping information or delivery recorded, and no information comes up when I search the tracking number. I also checked my bank account to confirm that we were in fact charged for the order. Please either refund me what I was charged and I'll cancel my subscription or actually send me the product I paid for.

GetHuman1537359 did not yet indicate what Dollar Shave Club should do to make this right.

How GetHuman1537359 fixed the problem

We are waiting for GetHuman1537359 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Dollar Shave Club's attention and get better help faster. Tap below to get started.
Having Dollar Shave Club issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1537359 fixes it.
This email address isn't valid

Dollar Shave Club

Customer service issue
Reported by GetHuman1537359
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2890 others
0 customers following this

Timeline

GetHuman1537359 started working on this issue
Nov 10th, 2018 8:50pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies