I opened an account for my husband back in August and received our first package with a...
GetHuman1537359's customer service issue with Dollar Shave Club from November 2018
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Help with my Dollar Shave Club issue
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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1537359's own words
I opened an account for my husband back in August and received our first package with a starter kit before the month was over. We were scheduled to receive our next order at the end of September. We were out of town and had some major life events that resulted in not realizing how much time has passed, but we never received the second shipment. I double checked your website and it claims to have shipped on Sep **, but there is no shipping information or delivery recorded, and no information comes up when I search the tracking number. I also checked my bank account to confirm that we were in fact charged for the order. Please either refund me what I was charged and I'll cancel my subscription or actually send me the product I paid for.
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