Dollar Shave Club Customer Service Issues

I ordered four blades and a tube of shave butter on 11/05/18, shipped to Richard Franklin at [redacted] Marie Dr. Girard, Ohio [redacted]. Yesterday, on Thanksgiving Day, I received shave lather instead of the shave butter I was expecting. I used it in an emergency and ended up cutting myself four times, which was very frustrating. I had to throw it out. I want the correct tube of shave butter that I ordered, not the lather. If this mistake happens again, I will have to consider leaving Dollar Shave Club. Please send the correct shave butter as soon as possible. Thank you. - Rick

I recently tried a $5 welcome box from a subscription service. After setting my preferences for a $9 package every 3 months, I was charged $36 for the package received in November, which was unexpected. I tried to address this issue through the app but couldn't find the necessary information regarding my subscription details or refunds. Despite my attempts to cancel my account through the app and website, I only encountered pop-up messages. I have also sent emails without receiving any response. Strangely, my billing information appears blank in my account settings, leaving me puzzled about how I got charged without any saved details. The whole experience has left me frustrated, and I now wish to discontinue my membership and request a refund for the recent charge.

I used to be a member of Dollar Shave Club, and since ordering in the past, I've noticed changes, especially with the starter kits. I'm uncertain about the current ordering process and transactions, and I can't recall my password from before. I believe I used to log in with you. I'm interested in repurchasing razor blade refills, not handles. My name is Duncan Bolt, and you can contact me at [redacted]. I would appreciate a phone call to discuss this further. Thank you, and have a good day.

My daughter made an order using my account. Unfortunately, the payment won't be available until the 20th of the month, after the expected delivery on January 10th. I kindly request the full order to be sent on January 21st when the funds are accessible. For any assistance, feel free to reach me at [redacted]. I prefer speaking with customer service representatives over email or Twitter. A direct phone number for queries would be greatly appreciated. Thank you.

I enrolled in the $5 trial on 2/28/19, received my order on March 5th, and was billed $25 on March 14th for a full kit. Dollar Shave Club's website states that customers have 30 days after receiving their trial before being charged for a full set, but I was charged after only 9 days, which feels deceptive. Unfortunately, the Executive blades included in the kit are of poor quality, needing to be replaced after just one use. They are among the worst blades I've ever used, making it almost unbearable to shave more than once with them. I am disappointed with the product and will not be repurchasing these razors in the future.

I have been a loyal customer for five years. Typically, I receive my orders within ten days. However, my recent order has not arrived. Despite an email sent on March 8 confirming shipment, as of March 21, my package is still missing. I am frustrated with the lack of customer support available. Automated responses from your customer service are unhelpful, providing no resolution to my problem. It is disappointing that I am unable to speak with a live representative to address this issue. It seems that Gillette has shifted away from allowing direct customer interactions.

I have been a customer for nearly four years now, my husband also uses the razors. He has generally been satisfied with the service, but we have noticed a recurring issue with the handles breaking at the 'neck' despite not applying excessive pressure. I am curious if others have experienced the same problem and if there are any plans to enhance the design for durability. We are keen to continue our patronage, but replacing handles frequently is not ideal. Could we possibly receive a complimentary handle while awaiting improvements? We value the company and look forward to a resolution to this issue. Thank you for your attention to this matter.

I have been a member of your shave club for over five years and am very happy with the blades and overall service provided. However, when trying to adjust my order back in February or March to receive the blades monthly instead of every other month, I unintentionally ended up creating a new account with a smaller handle and smaller blades. I only want to maintain my original account and would appreciate it if you could look into this issue for me. Thank you. Keith H. [redacted] [redacted]

After checking my email and clicking on the tracking link, it initially indicated the delivery date as April 22nd, with the package being shipped on April 16th. However, the package did not arrive as expected. Upon checking the tracking information again, it now shows April 24th as the delivery date. The package has been in Elkridge, MD for the past two days with no specified delivery date. Considering the delays and a recent price increase of one dollar, I am contemplating canceling this order. This recurring issue has left me feeling frustrated and disappointed with the service.

I recently ordered the new Executive handle that was supposed to come with blades, but unfortunately, I did not receive any blades with my order. I have been in contact with your customer service team multiple times regarding this issue, but so far, I have only received normal blades instead of the Executive ones. This has been quite frustrating, especially after experiencing delays and address change complications in the past. After waiting for seven months, I finally received three boxes of normal blades that were charged to me. However, I am still missing the Executive blades that were part of my original order. I believe there has been a mistake in fulfilling my order, and I would appreciate it if this could be resolved promptly. Thank you for your attention to this matter. - Richard W.

I have been through four white razor handles in the last 6 months. I initially didn't pay much attention to it as I had been using mine for years without issues, but the replacements kept breaking. On top of that, I started to experience razor burn even with brand new blades. I understand the need to control costs, but has the product quality been compromised without informing us? I appreciate the concept of $shave club, but the frequent replacements are becoming a hassle. I don't recall them promoting themselves as a company that provides only one shave per blade! If I upgrade to the next level, will the quality be similar to when the company was striving to make a mark in the industry? I simply want the original quality I initially signed up for.

Hello, my name is Jason M. I recently re-subscribed to Dollar Shave Club a few months ago. I encountered issues with the handle previously, so this time I upgraded to the higher-quality handle and blades. Upon returning from a two-month trip, I received my latest box order and was surprised by its size. Upon inspection, I realized that there were additional items included. After checking my order, I found that I had been mistakenly enrolled in a $39.21 membership that I did not authorize, leading to overdrafts in my account. I am disappointed by this error as I only wanted the upgraded blades and handle. I am seeking a refund for the months that were charged incorrectly. I originally rejoined over the phone and inadvertently ended up with a more expensive package without speaking to a person. Please contact me via email for a prompt resolution. Thank you.

I recently ordered the trial kit but was dissatisfied with the products, prompting me to cancel my subscription right away. Surprisingly, I received another package from the Dollar Shave Club this month, despite canceling my subscription. I was billed for products I don't want and did not plan on using. Although I recall canceling my subscription, my account shows I am set to receive a new kit every 2 months. I canceled my subscription again, concerned that I might be accidentally re-enrolled. I've requested a refund for these unwanted products and am willing to return the kit if needed. While I received an email confirming my recent cancellation, I realized I never got the initial confirmation email when I first unsubscribed.

I canceled my account months ago. Yesterday, when I tried to use my debit card, it was declined due to a $28 purchase I didn't make. Dollar Shave Club usually costs me $10 for replacement blades only. I didn't order anything new from them, and I want the unauthorized charge refunded. Please cancel any pending orders and close my account again.

Hello, I recently noticed a charge for a shipment on my account this morning. I haven't had the chance to use the item yet. I have already cancelled my membership. Can I please request a refund for this charge? I am willing to refuse the shipment or return it as needed, as I do not want it. I would greatly appreciate your assistance in processing the refund. I have been trying to find a contact number to no avail, which has been quite frustrating. I kindly ask for the refund to be processed. Thank you, M.H. [redacted] [redacted]

Hello, I want to share my positive experience with your blade attachments, which deliver exceptional sharpness for a smooth shave. However, I have encountered an issue with the handle itself. Over time, the handle has become loose and difficult to reassemble as pieces keep falling out. I am considering mailing it back to you for inspection and would greatly appreciate a replacement handle for this defective product. Kindly provide the relevant details for me to return the item. Thank you, Arnold L. [redacted] Parkside Lane Hollywood, FL [redacted]

I recently noticed that I was charged again after only receiving one box three months ago. I canceled my subscription and never received another box. I was charged through my PayPal account using the credit card linked to it without any notification to re-enroll. I prefer not to continue with the program and would like a refund to my Mastercard through PayPal. It's concerning to be charged for something without receiving it or being given a chance to provide feedback. I initially tried the $5 trial, but the subsequent $39 charge for a box I didn't receive prompted me to cancel the subscription. I have financial commitments, and it's important to seek permission before deducting funds. Please ensure my subscription is canceled, and no further boxes are sent without my consent. Thank you, Stephanie Wise and Andrew Fernandez. Contact me at [redacted].

This is my second message. I am a member of the Dollar Shave Club. In March, I only received a razor, which was what I requested due to my previous one breaking. After moving on April 1st, I forgot to update my address with you. Despite my account being charged in April, May, and June, I haven't received any further shipments since the initial razor. I reached out in May requesting a call back but haven't heard anything. I urgently need more blades as I am nearly out, and I also require a razor for my daughter. I am requesting a refund for the three months I was charged without receiving any products. I would like to sort this out so I can continue with monthly shipments but don't want to be charged until this is resolved. Please contact me at [redacted] or email me at [redacted] I appreciate your assistance. Mary P.

I am looking to cancel my membership. The club and product are great, and the shaver is the best I've had. I am disappointed with the process of selecting an item from a list to get a $[redacted] Wal-Mart gift card from the National Consumer Comp (NCC). I have gone through this twice and never received the promised gift cards. I won't fall for this again. Hoping for some form of compensation from this company that preys on people, especially those with disabilities, who participate in online surveys hoping to share their opinions anonymously without fear of judgment. The internet can be a platform for bullying individuals. I apologize for enjoying your products under false pretenses. Thank you, T. B.

I have not received the order I placed on the Dollar Shave Club website. After checking the site, I couldn't find any record of my order. The money was deducted from my bank account on the same day I placed the order, as per transaction # S[redacted][redacted]. My email used for the order is [redacted] The order was made on 7/5/[redacted], and I paid $5.00. I never received a confirmation email for my purchase. The transaction seems to indicate it's a recurring charge, but I only want to be charged for this one purchase. If there's an associated account set up for future charges, I request to cancel any recurring fees. Kindly, acknowledge my concerns.