Dollar Shave Club Customer Service Issues

I am going to cancel my subscription with your company. The customer service has been disappointing. The chat function rarely connects me to an agent and when it does, I end up being disconnected. I even received the wrong shavers. It is frustrating that it is taking so long to resolve this issue. I am unable to call or chat with anyone, and I do not want to fill out a form and wait 24 hours for a response. My name is Richard M. from New York, NY. Due to the difficulties in reaching your customer service and the poor assistance provided, I have decided to cancel all my subscriptions. It is unfortunate because I genuinely like your products.

I have been a Dollar Shave Club customer for a couple of years. We recently moved, and my new address is [redacted] Navigator Drive, Apartment [redacted], Indianapolis, Indiana [redacted]. I have not received my razors since February, and it could be even longer. Despite this, I have been charged $6 every month. I checked my account, and yes, I have been consistently charged. I contacted someone via chat/email about a week ago, requesting my back orders to be sent and the issue to be resolved, but I have not received anything yet. Please send me the razors that I have paid for. Thank you. -BC

I have already tried to request a refund for the $10 that you keep charging me. I have not received anything from Dollar Shave Club, yet I have been charged twice for items that never arrived. I want to cancel my subscription and receive my $10 refund. Before taking legal action and incurring additional costs, I am requesting the $10 refund for the first charge. I have not received any products and do not wish to continue this service. It has been over 6 months without any delivery to my address. I need my refund promptly and would appreciate a phone number to speak directly with a customer service representative as my previous inquiries have not been addressed. The repeated charges without receiving any items have resulted in overdraft fees, and I want this matter resolved promptly with a refund of $10.

My name is William Rickmann. I reside at [redacted] Myrtle Ave, Whiting, IN [redacted]. I have a Chase bank account with a debit card ending in [redacted]. On 7-18-18, a $6 charge was debited from my account, and a separate $9 charge was made on my debit card. I am perplexed by these unexpected charges. Due to my busy schedule, please contact me via my private email at [redacted] Kindly refrain from sharing or associating my private email with my account, as I use gatorbill1960@hotmail and [redacted] for correspondence. If necessary, you may reach me at [redacted]. I am inquiring about the $15 monthly charge for receiving 4 razors, as I am content with the service and wish to remain a member. Although Gillette Razors has an enticing offer, I prefer to stay with the current club. I am unaware of how they accessed my Facebook page, and I am concerned about privacy. I do not want my information shared or exposed to any unwanted entities, including Russian trolls.

Hello, I am reaching out because I have not received my April and June razor shipment. Initially, I expected a delay, but it has been over a month now without any delivery. Tracking indicates it is still on its way. Please resend the last two shipments as I have not received anything since March. This is the second time this has happened, and it is frustrating to reach August without the April and June shipments. Kindly advise on the next steps or I may need to cancel my membership, as I truly value your services. Thank you, Rafael S. [redacted] SW 93rd Street Miami, FL [redacted] USA

My account was suspended from July to August 26 due to needing to update my payment information. However, I was not able to make changes to my order until after updating. Upon doing so, Dollar Shave Club immediately charged my account without allowing me to adjust my order. I am disappointed by this process and would like to either receive a full refund and close my account or make the order changes and get refunded the difference. I attempted to contact customer service immediately but was unable to due to the limited chat hours. Despite checking on 8/26, the chat feature was not available as indicated by the app. I am eagerly awaiting a resolution from Dollar Shave Club. - G. Chaco

I am seeking assistance with my Dollar Shave Club Razor handle. Despite being a loyal customer, the plastic piece to change the blade broke while I was using it. I am unable to replace the blade now. Please contact me at [redacted] or ([redacted])-[redacted].

Hi everyone, I recently made a purchase of a few items, and they were expected to be delivered today. However, when I checked the app, there is no information about the package I ordered. It's as if it never even existed. After trying out the trial package, I am hooked on your products and don't want to go back to regular shaving. Unfortunately, I've run out of the products from the trial bottles, and I was eagerly awaiting my full order. Now, I'm worried it may never arrive. It's frustrating that I didn't receive any confirmation when I placed the order. There was no tracking number or confirmation email, just a charge of $22 on my bank statement. I would appreciate any assistance you can provide. Thanks, A

I contacted Dollar Shave Club through Facebook Messenger immediately after placing my order. I encountered an issue with a promo code that was not applied correctly. Despite sending the message promptly, I received no response from their customer service team. I am frustrated and feeling like I may have been scammed. Unless someone addresses and corrects the overcharge, I am considering sharing my negative experience on social media to warn others against purchasing from them. My order should have only cost $6 for the extra handle, with a $5 discount from the promo code. I was overcharged by $1, resulting in a $12 charge instead of the correct $6. I demand an immediate refund of $6 to rectify the error. If Dollar Shave Club claims the promo code is invalid because of the extra item, I am prepared to return the entire order for a full refund. My initial message detailed the problem clearly: I ordered a starter kit and an extra handle with the FREEMONTH promo code, but the system did not apply the discount, leading to an incorrect $12 charge on my card. This issue needs to be resolved promptly.

Hello, I ordered the Essentials Starter Kit for my son on July 23, [redacted], which was supposed to include a razor handle. He recently returned from Boot camp and upon opening the package, we found that the razor handle was missing. The box contained Shave Butter, razor blades, one wipe charlies, and Amber Lavender Body Cleanser. He is only home for a few more days before he leaves again, so it's important that he receives the razor handle promptly. I couldn't find a Customer Service number, so I hope this message reaches you quickly so that we can resolve this issue before his departure. Thank you, Robin G.

I am frustrated that it has been over 2 weeks, and I still haven't received my package. I placed the order on September 3, and it was initially sent to the wrong address, then re-sent to a different wrong address. It's been 3 weeks now, and I haven't been able to replace my dull blade. I prefer not to buy a new razor from a store. The customer service live chat option seems to have disappeared, leaving only a link to Facebook Messenger, which is not as helpful. I urgently need a new package delivered to the correct address with express shipping to avoid further delays. If this issue persists, I will consider canceling my account and requesting a refund. This has been an extremely challenging experience trying to receive new razors.

I have a concern regarding an account in Charlie Mullen's name for my twin girls, usually costing $9, but this month the charge was $29. I received unrequested items like shave butter and wipes, and I want a refund. I can't recall the email address linked to this account, which has caused me not to order as I can't access it. I have another account for my husband. We have tried various email addresses to no avail. I need a refund for the products we do not use and help finding the email for this account. One account is under the name of Kristi Mullen. Address: [redacted] Ashby Road, Sumter, SC [redacted]. Requesting a response by October 10, [redacted]. I value your products and hope we can quickly resolve this issue. Thank you. K. Mullen

I attempted to buy a three-month gift set for my boyfriend within the last hour, but the transaction was reversed over 20 times. My bank confirmed they approved the purchase each time and stated the reversals were due to DSC. I need the gift soon and though considering other services, reviews suggest DSC is the best. I couldn't reach anyone through chat using my phone or laptop, and noticed there isn't a phone number available for contact. Feeling desperate, I hope for assistance. Name: Giovanna P. Email: [redacted]

My name is Harry Holloway III, and I reside at [redacted] Creekwood Place, Port Townsend, WA [redacted]. I have been a loyal member who appreciates your razor blades but consistently criticizes the poor quality of your handles. Despite receiving a new metal handle in response to my last complaint, it also broke after only a few months of use. I had to resort to using my old Gillette razor, which has been reliable for over 17 years. I have never had a Gillette or Shick handle break on me. With DSC handles, it seems essential to have a backup since they are so unreliable. If the handle isn't dependable, what's the point of owning DSC blades? It's time for management to address this issue promptly. I would appreciate it if you could send me a replacement metal handle and a backup as soon as possible, as I cannot rely on the plastic ones. I cannot recall the exact model name, something starting with "D." Thank you for your attention to this matter. Harry Holloway III

I am writing for the second time about an issue I am experiencing with my monthly plan. I have been a loyal customer for over three years. I am in need of two razors because the one I had broke, and I have not been able to use the razors I have for three months. I attempted to add them to my order but was unsuccessful. I require two to have a backup due to this being the second one that has broken. If I do not receive a response, I will have no choice but to cancel my plan. Please either reply to my email at [redacted] or call [redacted]. Alternatively, please include two razors in my next shipment and charge my account accordingly. Sincerely, Glen Macpherson.

My credit card was stolen in mid-September and used to join your club without my authorization. I received two shipments from you, both of which I returned. The most recent shipment was dropped off at the post office yesterday. The packages did not have my correct name; instead, they had random capital letters. My address is [redacted] Amstel Way, West Chester, PA [redacted]. I have received a new credit card since then, and the recurring charges were transferred to the new card without my consent. I have informed my credit card company about the fraudulent activities, and they recommended that I contact you to stop all orders and cancel the membership made with my stolen credit card. Please address this issue promptly. Thank you.

I have accounts for both my husband and son with the same billing address and debit card. Stuart Brooks needs his email changed from [redacted] to [redacted] with the password Amos2Otis! but I am unable to do it online. The billing info should have my name, Karen G. Brooks, for the card. For my husband, Kevin, his email should be changed from [redacted] to [redacted] with the same password, and my name should be on the billing info. It has been frustrating trying to contact customer service online, and I wish there was a phone option available. I would like an email confirmation once the changes are made due to the difficulty of the process. I appreciate the quality of your products and service, but the online system is not user-friendly, especially for someone like me with arthritis. Your attention to this matter would be greatly appreciated. Karen Brooks

I have two accounts set up for my husband and son. The billing address and debit card information are the same for both accounts. Currently, my husband, Stuart B., is associated with the email [redacted] I would like to update it to [redacted] and change the password to Amos2Otis, but I keep receiving an error message when trying to do so. Additionally, I need to ensure that the billing information reflects my name, Karen G. B., for Stuart's account, as it is linked to my bank card. For my son Kevin's account, he is currently registered with [redacted] I would like to switch it to [redacted] with the same password as Stuart's account. Please update the billing information to include my name, Karen G. B., for his account as well, since it is linked to my bank card. I find it difficult and inconvenient to make these changes online. It would have been much simpler to address these issues over the phone. Please consider providing a phone number for customer support. I hope to receive an email confirming these adjustments as it would be more efficient. As a customer of three years, I appreciate your service and products, but I struggle with the online process due to my age and health. Thank you. Karen Brooks

I have two accounts, one for my husband and one for my son. The billing address and debit card numbers are the same for both accounts. Currently, Stuart Brooks is linked to [redacted], which I wish to change to [redacted] I have attempted to change the password to Amos2Otis! without success, as it keeps giving me an error message. I kindly request assistance in changing this information. In the billing details, I, Karen G. Brooks, should be listed with all other information remaining unchanged. My husband, Kevin, is associated with [redacted] I would like to switch this to [redacted], using the same password as Stuart's account. I also ask to have my name, Karen G. Brooks, added to the billing information since it is my bank card being used. I find it frustrating and time-consuming to contact you through this method. It would have been a quick fix over the phone, but I had to spend considerable time figuring out how to reach you and providing this detailed information. Please consider offering a phone service for assistance. Kindly update me via email once the changes have been made. Your understanding is greatly appreciated. Thank you. Karen Brooks

I set up an account for my spouse in August. We got our first package with a starter kit promptly. The next delivery was expected by the end of September. Due to being away and dealing with significant life events, we missed the shipment. We never received the second package. I verified on your website that it supposedly shipped on Sep 19, but there is no shipping or delivery record. Searching the tracking number yields no results. I also checked my bank account and confirmed that we were billed for the order. Kindly either reimburse the amount charged so I can terminate the subscription or deliver the product I purchased.