My account was suspended from July -August ** because I needed to update my payment inf...

GetHuman-chacoboy's customer service issue with Dollar Shave Club from August 2018

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Help with my Dollar Shave Club issue
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GetHuman-chacoboy's next move: find and follow the right step-by-step guide.
Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-chacoboy will need to dig through the advice provided by Dollar Shave Club, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-chacoboy can let us know if they help or not.
Before contacting them, items GetHuman-chacoboy may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-chacoboy's own words
My account was suspended from July -August ** because I needed to update my payment info. Before I made the update I wanted to make changes to my order but, was unable to do so until I made the necessary update. So when I made the update instead of being able to make the changes to my order. Dollar shave club right away charged my account. Pretty clever and real shady! I would prefer a full refund and close my account. But would be willing to settle. I could make the changes to my order and get refunded the difference. Lastly, after I noticed what happened I immediately tried to get in contact with dollar shave club but I was unable to chat with someone because of the time. So I waited until the next day (today ****) and somehow I don't have that option to chat with someone. When accordingly to dollar shave club's app the chat feature only gave specific hours. Did not offer which days customer service is closed. I look forward to a response. * G. Chaco

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Dollar Shave Club

Customer service issue
Reported by GetHuman-chacoboy
Aug 26th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1488 others
0 customers following this


GetHuman-chacoboy started working on this issue
Aug 26th, 2018 8:50pm