My account was suspended from July -August ** because I needed to update my payment inf...

GetHuman-chacoboy's customer service issue with Dollar Shave Club from August 2018

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The issue in GetHuman-chacoboy's own words

My account was suspended from July -August ** because I needed to update my payment info. Before I made the update I wanted to make changes to my order but, was unable to do so until I made the necessary update. So when I made the update instead of being able to make the changes to my order. Dollar shave club right away charged my account. Pretty clever and real shady! I would prefer a full refund and close my account. But would be willing to settle. I could make the changes to my order and get refunded the difference. Lastly, after I noticed what happened I immediately tried to get in contact with dollar shave club but I was unable to chat with someone because of the time. So I waited until the next day (today ****) and somehow I don't have that option to chat with someone. When accordingly to dollar shave club's app the chat feature only gave specific hours. Did not offer which days customer service is closed. I look forward to a response. * G. Chaco

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Cancel my subscription to Dollar Shave Club I have two accounts with Dollar Shave Club I need someone to contact me so I can...I don’t want blades from dollar shave club for Sept and nov.Dollar shave club charged my debit card ** dollars. This was an unauthorized char...I would like to cancel my order with dollar shave club

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Dollar Shave Club

Customer service issue

Reported by GetHuman-chacoboy

Aug 26th, 2018 - 3 mons ago

I have an issue with Dollar Shave Club too

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GetHuman-chacoboy started working on this issue

Aug 26th 8:50pm