My account was suspended from July -August ** because I needed to update my payment inf...

GetHuman-chacoboy's customer service issue with Dollar Shave Club from August 2018

3 views | 1488 similar | 0 following
Help with my Dollar Shave Club issue
First: share to improve GetHuman-chacoboy's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-chacoboy's next move: find and follow the right step-by-step guide.
Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-chacoboy will need to dig through the advice provided by Dollar Shave Club, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-chacoboy can let us know if they help or not.
Before contacting them, items GetHuman-chacoboy may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-chacoboy's own words
My account was suspended from July -August ** because I needed to update my payment info. Before I made the update I wanted to make changes to my order but, was unable to do so until I made the necessary update. So when I made the update instead of being able to make the changes to my order. Dollar shave club right away charged my account. Pretty clever and real shady! I would prefer a full refund and close my account. But would be willing to settle. I could make the changes to my order and get refunded the difference. Lastly, after I noticed what happened I immediately tried to get in contact with dollar shave club but I was unable to chat with someone because of the time. So I waited until the next day (today ****) and somehow I don't have that option to chat with someone. When accordingly to dollar shave club's app the chat feature only gave specific hours. Did not offer which days customer service is closed. I look forward to a response. * G. Chaco

GetHuman-chacoboy did not yet indicate what Dollar Shave Club should do to make this right.

How GetHuman-chacoboy fixed the problem

We are waiting for GetHuman-chacoboy to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Dollar Shave Club's attention and get better help faster. Tap below to get started.
Having Dollar Shave Club issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-chacoboy fixes it.
This email address isn't valid

Dollar Shave Club

Customer service issue
Reported by GetHuman-chacoboy
Aug 26th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1488 others
0 customers following this

Timeline

GetHuman-chacoboy started working on this issue
Aug 26th, 2018 8:50pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians